Overview
Product Information on Parloa Platform
What is Parloa Platform?
Parloa Platform Pricing
Overall experience with Parloa Platform
“Separation Of Tone And Technical Setup Among Noted Aspects Of The Platform”
“Flexibility Appreciated but Simultaneous RBA and AMP Usage Remains Problematic”
About Company
Company Description
Parloa amplifies your CX with an AI Agent Management Platform that makes every customer interaction as easy as talking to a friend. This enterprise-grade platform enables contact centers to leverage the full power of generative AI, safely and reliably. It combines highly-skilled personal AI agents, with AI assistance for human agents when they get on the line. It allows businesses to automate and deliver exceptional experiences that increase customer satisfaction, drive sales, and build loyalty.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Parloa Platform
Reviewer Insights for: Parloa Platform
Deciding Factors: Parloa Platform Vs. Market Average
Performance of Parloa Platform Across Market Features
Parloa Platform Likes & Dislikes
Separation of tone and technical set up Testing via chat possibility to review the chats I or other colleagues have conducted so far
flexibility
Parloa offers a great service for configurations. The user interface is very user-friendly and offers all the necessary options for customization, testing and live-insights.
I had some trouble locking in for the first time but they could be solved There is no option to use the prod and test environment parallel It would be great to be able to resort to instruction/how-to videos
Both RBA and AMP together not usable / using both worlds in 1 platform
Not really a point to mention, because theres no specific dislike. Some points to improve would be: -Insights (call history is already live - analytic insights only shows historic data (not from today) -might consider more upload option for data collections (honestly wasn't in our use case) -keyword collecting -> suggestion: commonly used words by costumers, to optimize the configuration
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Peer Discussions
Parloa Platform Reviews and Ratings
- Content Manager50M-1B USDInsurance (except health)Review Source
Separation Of Tone And Technical Setup Among Noted Aspects Of The Platform
I think the use of the platform is quite straightforward and I am excited to learn what will be possible in the future. - Operations Associate50M-1B USDBankingReview Source
Great tool to get started implementing voicebots in the company
Parloa offers a great costumer service. From start to finish, the team supports the company in the deployment and configuration of voicebots. The communication between Parloa and our company worked perfectly to provide a voicebot solution in a decent & fast way. - Project Management Lead | CoE Operations50M-1B USDServices (non-Government)Review Source
Enhancing customer service efficiency with Parloa
Very open and transparent commuication, colleagues are prepared and show high engagement. - Manager Controlling<50M USDServices (non-Government)Review Source
Clear Interface and Simple Persona Creation Offset by Technical Hurdles
The platform is easy to use. Personas can be built quickly and easily. The platform is very clear and simple to understand. There were difficulties with the technical implementation. Users need to bringt their own expertise when using the documentation. - IT Projecmanager50M-1B USDInsurance (except health)Review Source
Personalized Support Appreciated but Technical Problems Affect Overall Satisfaction
Great products, relationships on equal terms, solutions are sought, when problems arise, only sometimes a little delayed, hence only 4 stars.