Overview
Product Information on Parloa Platform
Updated 13th October 2025
What is Parloa Platform?
Parloa Platform Pricing
Overall experience with Parloa Platform
Director of Operations
3B - 10B USD, IT ServicesFAVORABLE
“Challenging setup leads to adaptable workflows and Zendesk integration”
Manager, Project Management
50M - 250M USD, BankingCRITICAL
“Flexibility Appreciated but Simultaneous RBA and AMP Usage Remains Problematic”
About Company
Company Description
Parloa amplifies your CX with an AI Agent Management Platform that makes every customer interaction as easy as talking to a friend. This enterprise-grade platform enables contact centers to leverage the full power of generative AI, safely and reliably. It combines highly-skilled personal AI agents, with AI assistance for human agents when they get on the line. It allows businesses to automate and deliver exceptional experiences that increase customer satisfaction, drive sales, and build loyalty.
Company Details
Company type
Private
Year Founded
2018
Head office location
Berlin, Germany
Number of employees
201 - 500
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
Parloa Platform Reviews and Ratings
- Director of Operations1B-10B USDIT ServicesReview Source
Challenging setup leads to adaptable workflows and Zendesk integration
We implemented Parloa to automate part of our user support operations. The platform helped us to automate 20% of the calls received across 6 different languages, improving operational efficiency and allowing our agents to focus on more complex cases. The workflow builder provides enough flexibility to quickly adapt conversations flows as business needs evolve. Overall, the platform has delivered a solid ROI through increased productivity and better scalability
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