We faced many issues during the implementation, from our side and from the provider side. Our data were not ready to be handled in a smooth way by the tool and the internal team decided to do a lot of customization in the algorithms and integration between the different modules. The tool is quite intrusive and resource consuming to the environment and the service provider was not willing to discuss the solution, but just point the problem to us, the customer. In general, the implementation project was very poorly conducted from both sides. After more than a year of the implementation, some people have changed on both sides and we have started conversations again to fix the issues. Nowadays, with the people involved in the topic and after a lot of adjustments in the environment, I can say that we have a much better scenario, not perfect yet, but incomparably better on stability of the environment and commercial relationship.

It has very novel concepts that are essential for the 21st century data governance and management services