Overview
Product Information on ReconNET
What is ReconNET?
ReconNET Pricing
Overall experience with ReconNET
“Positive Trend in Customer Service Response Time”
“Customer Service Improvements Noted Despite Rigid Setup and Interface Difficulties”
About Company
Company Description
Trintech is a company that provides cloud-based reconciliation and financial close services. It aims to support organizations looking to improve their finance and accounting operations for increased efficiency and efficacy. The challenge of managing reconciliation and financial close processes, especially given time constraints, is a primary concern Trintech addresses. Services offered vary, encompassing high volume transaction matching, operational reconciliation streamlining, balance sheet reconciliation automation, intercompany accounting, journal entries, close management tasks, and risk governance and compliance control. The company's financial solutions include the Cadency Platform for large corporations and the Adra Suite catering to midsize entities. These services seek to reduce expenses while enhancing both governance and transparency in all reconciliation and financial close operations. Trintech works with numerous clients across multiple countries and diverse sectors.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ReconNET
ReconNET Likes & Dislikes
Customer service response time has decreased over time which has been an improvement to the service aspect
Customer service continues to improve, as do their response times. Our representative has been more available the last year or so to provide us with regular updates.
Makes my job easier to perform with the use of Reconnet.
No dislike, Overall the product is fairly robust and meets most if not all of our current reconciliation needs
The user interface is not friendly. You have to learn where everything is at and what the settings do as it's not intuitive. It closely resembles old software. While we have some issues with our upstream sources, ReconNet is not very flexible in accommodating those challenges. You have to have it setup in exactly a certain way or the jobs will fail or records will be ignored.
The look of the product. Could update it to make it look a little nicer of a format.
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Peer Discussions
ReconNET Reviews and Ratings
- Senior Business Analyst10B+ USDBankingReview Source
Customer Service Improvements Noted Despite Rigid Setup and Interface Difficulties
The product works well as long as the incoming data is airtight. If you have missing transactions from your source systems, it can be quite a bit work to clear manually. - Sr Analyst1B-10B USDRetailReview Source
Positive Trend in Customer Service Response Time
Overall the experience has been positive. The customer service experience has been mixed over time however the trend has been positive. - Finance Associate50M-1B USDConsumer GoodsReview Source
Great product, great customer service
Always there to lend a hand if any issues arise. Whether this be a call or an email, they are there to help. - Senior Analyst - Sales Audit1B-10B USDRetailReview Source
ReconNET has been great, but the reporting could use some work.
We've had good experiences with ReconNET, but the experience with implementing Cadency has been challenging. After transferring to a different department I am no longer on the implementation team for Cadency, but worked on it for about a year. - Sr. Manager1B-10B USDRetailReview Source
Great service
Smooth implementations. Great service from our account rep. Knowledgeable support and implementation team.