Overview
Product Information on Salesforce Lightning Platform
What is Salesforce Lightning Platform?
Salesforce Lightning Platform Pricing
Overall experience with Salesforce Lightning Platform
“A staple suite for any sales & CS org”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce Lightning Platform
Salesforce Lightning Platform Likes & Dislikes
The speed and reliability. I have to work pretty fast and I can rely on it for that.
Flexibility to deploy and install custom solutions. Standardized UI and consistent through the years.
I like that the service has many features, lots of customization, and has integrale support systems allowing for better reporting, sales calling, and function. The mobile application is also very good and has everything that I would expect it to have.
It's a small point but only being able to create one row based formula is actually quite problematic when you are trying to do more complex reports which let's face it, is normally the requirement in true business use cases.
Governance of field creation and use should be more intuitive. We ended up creating too many custom objects and fields without clear use. Even though there's a view to see which fields are not being used, it's unclear whether it's due to incorrect implementation or due to incorrect use of the objects. Error messages could be clearer for end-users.
The lack of report functionality built into the app, the lack of click and drag options, and better inputting options / customization for front end sales use.
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Peer Discussions
Salesforce Lightning Platform Reviews and Ratings
- Director of Customer Service and Support50M-1B USDSoftwareReview Source
A staple suite for any sales & CS org
I have used Salesforce Lightning for over 10 years and the main positive for me is how quick and reliable it is. Everything loads and updates instantly. Reporting is great and building dashboards have some really powerful features. - Data Analyst50M-1B USDServices (non-Government)Review Source
Standardized UI Persists Yet Field Management and Usability Issues Evident
Platform is flexible enough to build completely custom solutions as well as install them, but the interface is cumbersome, both for developers and end-users. - Data Analyst10B+ USDConstructionReview Source
Comprehensive Lead Tracking Platform With Custom Features and API Capability Details
Great platform for tracking and showcasing our leads, opportunities, events, and engagements. It has a fantastic API system that allows for larger information pulls, but lacks the front end report generation past 2000 entries. This is a great platform for large to small organizations that showcases it's ability to support the lead and sales experience. - Sales Person50M-1B USDConsumer GoodsReview Source
Salesforce Navigation Simplicity and Customization Features Highlighted in Experience
Using Salesforce make my life easier. It helps me to assist our clients and open their repective accounts to manage. Also, it will give us more accurate information. - MANAGER INFORMATION TECHNOLOGY<50M USDServices (non-Government)Review Source
Lightning Platform Offers Improved Visual Experience Compared To Previous Model
We use the platform every day. We prefer the Lightning platform to the older model.