Overview
Product Information on SAP C/4HANA for CX
What is SAP C/4HANA for CX?
SAP C/4HANA for CX Pricing
Overall experience with SAP C/4HANA for CX
“Worthy CX tool for CRM ”
“Good industry penetration with a host of services, however, a complex user-interface.”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: SAP C/4HANA for CX
Deciding Factors: SAP C/4HANA for CX Vs. Market Average
SAP C/4HANA for CX Likes & Dislikes
It provides integration with SAP cloud solution fulfilling your front-office operations, able to optimize time-consuming task, provide 360 customer analytics
The range of services provided at the ERP level. High manufacturing industry penetration.
1. Robust functionality: Wide range of features managing customer interactions and relationships (very important for our white-glove experience and ardent fan communities). Lead and opportunity management, customer profiling, and campaign management are a few examples of that. 2. Scalability: Highly scalable platform like most of other SAP offerings meant for growing enterprises. 3. Seamless integration: Out business use other SAP offerings and SAP C/4HANA integrates very well with them, improving overall operational efficiencies and streamlining business processes. 4. Support: SAP support team has a proven track record of great support and they continued the same with this iteration as well. Well-documented processes, training, and proactive help during the implementation process were very appreciated.
SAP C/4 HANA require higher capable team to their deployment and processing, pricing could be an issue with smaller teams, best platform for experienced people, people new to it may find it bit complex.
Complex user interface and navigation. Expensive business model that mandates businesses to procure licenses each time an integration is required with an external application.
1. Complexity: it's a complex platform and could be a challenge for organizations with limited technical capabilities to make the most out of it. Requires significant time, investment, and skilled resources to fully leverage its greater capabilities. Could be a hurdle for smaller businesses. 2. Customization: While it's a highly customizable platform, the customization can be complex and time-consuming 3. UI: UI is more attuned to experienced users with other SAP systems and a complete newbie may find it a bit complex and non-intuitive.
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Peer Discussions
SAP C/4HANA for CX Reviews and Ratings
- ASSOCIATE50M-1B USDFinance (non-banking)Review Source
Worthy CX tool for CRM
SAP C/4 HANA for CX provides best in class customer experience which provides tailored made solution for your customer relationship management (CRM) - Deputy General Manager - Analytics and Insights1B-10B USDMediaReview Source
One step closer to customer bliss with SAP C/4HANA
Overall experience has been good. The implementation process went smooth, thanks to excellent support from SAP. Trainings and documentation was on-point to help us get maximum from the system. This helped us configure and customize the system to our specific needs. - IAM ADMIN50M-1B USDConsumer GoodsReview Source
Robust, Intuitive experience with deep access controls
Robust, intuitive ERP with a lot of access and customization controls. - Senior Manager1B-10B USDConsumer GoodsReview Source
new age Cloud based CRM from SAP
we use C4C, the user experience needs improvement .. functionalities are ok but not at par with salesforce performance - Controller50M-1B USDManufacturingReview Source
SAP - Best ERP
I have implented SAP recently for a manufacturing entity. The experience was very facinating. The team enjoyed working on this product and initially it was bit difficult but as the learning curve developed, the team is happy with the product.