Sophos is a global provider of advanced cybersecurity solutions. Their main focus is the delivery of an extensive range of security technologies including Managed Detection and Response (MDR), incident response services, as well as endpoint, network, email, and cloud security systems. These products and services are designed to help organizations combat various cyber threats such as active adversaries, ransomware, phishing, and malware. The company offers fully-managed, turnkey security solutions, providing cybersecurity-as-a-service to organizations worldwide. Moreover, Sophos hosts a cloud-based management console, known as Sophos Central, and supports the Sophos X-Ops, a cross-domain threat intelligence unit. The unit enriches the Sophos Adaptive Cybersecurity Ecosystem by optimizing its centralized data lake with a powerful set of open APIs. Sophos' operations are globally distributed and the company's headquarters are in Oxford, U.K.
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The response time of reaching a SOC is very good. Responses are typically very quick and never have an issue when submitting a ticket. SOCs know what they are doing and extremely clear cut. Need a logs to be forwarded? done. Need info on an IP? done.
Auditors trust it.
Ease of deployment and operations
Searching for a ticket can be a painful. It can easily be lost in the void and you would never know unless you do some fine tuning every single time. Would like to see some presets of saved filters for each user. Also sad to see it go, as I believe this managed service will be sunsetting soon.
I don't trust that it's configured correctly and those important events are being escalated.
Sometimes escalation procedures are not followed correctly.