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  3. ServiceNow Governance Risk and Compliance (GRC)
Logo of ServiceNow Governance Risk and Compliance (GRC)

ServiceNow Governance Risk and Compliance (GRC)

byServiceNow
in
4.3
Market Presence: IT Risk Management, Integrated Risk Management Solutions

Overview

Product Information on ServiceNow Governance Risk and Compliance (GRC)

Updated 13th October 2025

What is ServiceNow Governance Risk and Compliance (GRC)?

ServiceNow Governance Risk and Compliance (GRC) software offers capabilities for managing risk, compliance, and audit processes within organizations. The software integrates policies, controls, and risk assessments into a unified platform, facilitating real-time visibility into risk status and regulatory compliance. It supports automation of workflows for incident response, policy management, and audit tracking, helping organizations streamline reporting and maintain accountability. The software provides dashboards and analytics for monitoring ongoing compliance activities and identifying areas for improvement. By centralizing information and processes, ServiceNow Governance Risk and Compliance software aims to reduce manual efforts, support decision-making, and address regulatory and corporate governance requirements within business operations.

ServiceNow Governance Risk and Compliance (GRC) Pricing

ServiceNow Governance Risk and Compliance GRC software uses a subscription based pricing model, generally structured according to the number of users or employees within an organization and the specific GRC modules or features required, with different tiers and add ons available depending on the scale and complexity of usage.

Overall experience with ServiceNow Governance Risk and Compliance (GRC)

LEGAL AND COMPLIANCE ASSOCIATE
500M - 1B USD, IT Services
FAVORABLE

“Linking Boundaries and Entities Simplifies Issue Tracking in GRC Platform Use”

5.0
Oct 13, 2025
I have used many GRC tools in the past but I really like this one the most. It is very simple and easy to link boundaries, RITMs, IPTs, engagements, etc to help expand and track a company’s issues. Using more than one module (IRM, CAM, etc) provides a great tracking method fro your entire business; identifying gaps and issues.
Disater Recovery Manager
<50M USD, Construction
CRITICAL

“Wrestling with ServiceNow: A Tale of Installation and Integration Challenges”

2.0
Oct 9, 2024
The product are really hard to install and configure We do not have a good support from ServiceNow, we open ticket to trouble shoot or help us with a configuration, the support answers most of the time this is not working, we propose this to the development team for a next release. After investigation, we found how to make the configuration by itself, but we need 2 or 3 week to configure multiple options. The documentation is really hard to find on the internet, many times we have only explanation of the menu structure and no explanation of the function.

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ServiceNow Governance Risk and Compliance (GRC)
Deciding Factors: ServiceNow Governance Risk and Compliance (GRC) Vs. Market Average
Performance of ServiceNow Governance Risk and Compliance (GRC) Across Market Features

ServiceNow Governance Risk and Compliance (GRC) Likes & Dislikes

Like

Risk visibility, ability to automate workflows and processes, compliance and policy management, audit, vendor and risk management. I am to gather multiple dashboards and meld the results together to get a true understanding of what GRC-A issues my team needs to address.

Like

Integration with all the CMDB are the most valuable advantage to select this product, but we need to put many hours to make it work without real help from ServiceNow support or any technical specialist.

Like

It helps to transform the Risk and compliance processes efficiently. We have moved from scattered pieces of GRC to a unified place. We have resolved and improved the efficiency of our cybersecurity department.

Dislike

If you do not understand the tool, navigating can be a little difficult. If you already have a decent understanding of ServiceNow, adding updates and other modules to your tool kit will not take much learning.

Dislike

We cannot found any technical, installation, or configuration documentation from ServiceNow. We need to make our own business they did not help us the only sale the product

Dislike

ServiceNow has a lot of options and features to explore and implement that take time to learn and configure.

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Peer Discussions

ServiceNow Governance Risk and Compliance (GRC) Reviews and Ratings

4.3

(162 Ratings)

Rating Distribution

5 Star
40%
4 Star
48%
3 Star
10%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • LEGAL AND COMPLIANCE ASSOCIATE
    50M-1B USD
    IT Services
    Review Source

    Linking Boundaries and Entities Simplifies Issue Tracking in GRC Platform Use

    5.0
    Oct 13, 2025
    I have used many GRC tools in the past but I really like this one the most. It is very simple and easy to link boundaries, RITMs, IPTs, engagements, etc to help expand and track a company’s issues. Using more than one module (IRM, CAM, etc) provides a great tracking method fro your entire business; identifying gaps and issues.
  • SR. CYBERSECURITY CONSULTANT
    50M-1B USD
    Banking
    Review Source

    One spot solution for cybersecurity GRC

    5.0
    Feb 10, 2025
    ServiceNow GRC module is the ultimate one-stop solution for cybersecurity.
  • Manager, IT Security and Risk Management
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Unpacking Feedback: Comprehensive Insight into Ticket Solutions

    5.0
    Jan 23, 2025
    It provided the of ticket tracking and completion feedback for each category of tickets.
  • Senior Manager
    <50M USD
    IT Services
    Review Source

    Adopting New Work Methods with ServiceNow GRC

    5.0
    Nov 18, 2024
    ServiceNow GRC is a great application. User-friendly and effective
  • Disater Recovery Manager
    <50M USD
    Construction
    Review Source

    Wrestling with ServiceNow: A Tale of Installation and Integration Challenges

    2.0
    Oct 9, 2024
    The product are really hard to install and configure We do not have a good support from ServiceNow, we open ticket to trouble shoot or help us with a configuration, the support answers most of the time this is not working, we propose this to the development team for a next release. After investigation, we found how to make the configuration by itself, but we need 2 or 3 week to configure multiple options. The documentation is really hard to find on the internet, many times we have only explanation of the menu structure and no explanation of the function.
...
Showing Result 1-5 of 165

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