Name: ServiceNow Governance Risk and Compliance (GRC)
Rating: 4.4 (162 reviews)

Overview

Product Information on ServiceNow Governance Risk and Compliance (GRC)

Updated 13th October 2025

What is ServiceNow Governance Risk and Compliance (GRC)?

ServiceNow Governance Risk and Compliance (GRC) software offers capabilities for managing risk, compliance, and audit processes within organizations. The software integrates policies, controls, and risk assessments into a unified platform, facilitating real-time visibility into risk status and regulatory compliance. It supports automation of workflows for incident response, policy management, and audit tracking, helping organizations streamline reporting and maintain accountability. The software provides dashboards and analytics for monitoring ongoing compliance activities and identifying areas for improvement. By centralizing information and processes, ServiceNow Governance Risk and Compliance software aims to reduce manual efforts, support decision-making, and address regulatory and corporate governance requirements within business operations.

Overall experience with ServiceNow Governance Risk and Compliance (GRC)

LEGAL AND COMPLIANCE ASSOCIATE

500M - 1B USD, IT Services

FAVORABLE

“Linking Boundaries and Entities Simplifies Issue Tracking in GRC Platform Use”

5.0

Oct 13, 2025

I have used many GRC tools in the past but I really like this one the most. It is very simple and easy to link boundaries, RITMs, IPTs, engagements, etc to help expand and track a company’s issues. Using more than one module (IRM, CAM, etc) provides a great tracking method fro your entire business; identifying gaps and issues.

Disater Recovery Manager

<50M USD, Construction

CRITICAL

“Wrestling with ServiceNow: A Tale of Installation and Integration Challenges”

2.0

Oct 9, 2024

The product are really hard to install and configure We do not have a good support from ServiceNow, we open ticket to trouble shoot or help us with a configuration, the support answers most of the time this is not working, we propose this to the development team for a next release. After investigation, we found how to make the configuration by itself, but we need 2 or 3 week to configure multiple options. The documentation is really hard to find on the internet, many times we have only explanation of the menu structure and no explanation of the function.

About Company

Company Description

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Company type

Public

Year Founded

2004

Head office location

Santa Clara, California, United States

Number of employees

10001+

Annual Revenue

10B-30B USD

Website

https://www.servicenow.com

Do You Manage Peer Insights at ServiceNow?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ServiceNow Governance Risk and Compliance (GRC)

Deciding Factors: ServiceNow Governance Risk and Compliance (GRC) Vs. Market Average

Performance of ServiceNow Governance Risk and Compliance (GRC) Across Market Features

ServiceNow Governance Risk and Compliance (GRC) Likes & Dislikes

Risk visibility, ability to automate workflows and processes, compliance and policy management, audit, vendor and risk management. I am to gather multiple dashboards and meld the results together to get a true understanding of what GRC-A issues my team needs to address.

Integration with all the CMDB are the most valuable advantage to select this product, but we need to put many hours to make it work without real help from ServiceNow support or any technical specialist.

It helps to transform the Risk and compliance processes efficiently. We have moved from scattered pieces of GRC to a unified place. We have resolved and improved the efficiency of our cybersecurity department.

If you do not understand the tool, navigating can be a little difficult. If you already have a decent understanding of ServiceNow, adding updates and other modules to your tool kit will not take much learning.

We cannot found any technical, installation, or configuration documentation from ServiceNow. We need to make our own business they did not help us the only sale the product

ServiceNow has a lot of options and features to explore and implement that take time to learn and configure.

Top ServiceNow Governance Risk and Compliance (GRC) Alternatives

4.4

(278 Ratings)

4.6

(264 Ratings)

4.6

(244 Ratings)

View All Alternatives

Peer Discussions

ServiceNow Governance Risk and Compliance (GRC) Reviews and Ratings

4.4

(162 Ratings)

Rating Distribution

5 Star: 40%
4 Star: 48%
3 Star: 10%
2 Star: 2%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.4

Filter Reviews

Sort By:

Most helpful

Last 12 Months

Star Rating

Reviewer Type

Reviewer's Company Size

Reviewer's Industry

Reviewer's Region

Reviewer's Job Function

LEGAL AND COMPLIANCE ASSOCIATE
50M-1B USD
IT Services
Review Source
Linking Boundaries and Entities Simplifies Issue Tracking in GRC Platform Use
5.0
Oct 13, 2025
I have used many GRC tools in the past but I really like this one the most. It is very simple and easy to link boundaries, RITMs, IPTs, engagements, etc to help expand and track a company’s issues. Using more than one module (IRM, CAM, etc) provides a great tracking method fro your entire business; identifying gaps and issues.
SR. CYBERSECURITY CONSULTANT
50M-1B USD
Banking
Review Source
One spot solution for cybersecurity GRC
5.0
Feb 10, 2025
ServiceNow GRC module is the ultimate one-stop solution for cybersecurity.
Manager, IT Security and Risk Management
50M-1B USD
Healthcare and Biotech
Review Source
Unpacking Feedback: Comprehensive Insight into Ticket Solutions
5.0
Jan 23, 2025
It provided the of ticket tracking and completion feedback for each category of tickets.
Senior Manager
<50M USD
IT Services
Review Source
Adopting New Work Methods with ServiceNow GRC
5.0
Nov 18, 2024
ServiceNow GRC is a great application. User-friendly and effective
Disater Recovery Manager
<50M USD
Construction
Review Source
Wrestling with ServiceNow: A Tale of Installation and Integration Challenges
2.0
Oct 9, 2024
The product are really hard to install and configure We do not have a good support from ServiceNow, we open ticket to trouble shoot or help us with a configuration, the support answers most of the time this is not working, we propose this to the development team for a next release. After investigation, we found how to make the configuration by itself, but we need 2 or 3 week to configure multiple options. The documentation is really hard to find on the internet, many times we have only explanation of the menu structure and no explanation of the function.

...

Showing Result 1-5 of 165