• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Smarsh Professional Archive
Logo of Smarsh Professional Archive

Smarsh Professional Archive

bySmarsh
in
5.0
Market Presence: Digital Communications Governance and Archiving Solutions, Instant Communications Security and Compliance

Overview

Product Information on Smarsh Professional Archive

Updated 13th October 2025

What is Smarsh Professional Archive?

Smarsh Professional Archive is a software designed to capture, archive, and manage electronic communications across multiple channels, including email, social media, mobile messaging, and collaboration platforms. The software enables organizations to comply with regulatory requirements by preserving communication data in a secure and searchable repository. It supports advanced search, e-discovery, and supervision capabilities, allowing legal and compliance teams to access relevant information efficiently. Smarsh Professional Archive addresses the business need for maintaining records of digital communications, supporting audit readiness and risk management through policy-based retention, monitoring, and reporting features.

Smarsh Professional Archive Pricing

Smarsh Professional Archive software utilizes a subscription-based pricing model, where organizations are charged recurring fees based on the number of users and the volume of data archived. The software offers various tiers that align with feature sets and storage requirements, with additional capabilities and integrations available at higher tiers for an incremental cost. The pricing can be adjusted for specific compliance or retention needs depending on organizational requirements.

Overall experience with Smarsh Professional Archive

IT SECURITY & RISK MANAGEMENT ASSOCIATE
3B - 10B USD, Banking
FAVORABLE

“Smarsh Receives Praise for Service While Some Express Product Concerns”

5.0
Nov 10, 2025
Smarsh provides an excellent service from end to end to install and setup the product. Always give a quick response and aggressive resolution when support needed.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 15th August 2024

Smarsh assists organizations in identifying potential risks in their communication data, hence preventing fines or any negative publicity. The company provides solutions that enable customers to capture, retain, and monitor digital communication across various channels. Primarily, Smarsh serves regulated organizations of different scales by flagging regulatory and reputational risks. Its portfolio includes cloud-native applications explicitly designed for digital communications governance and archiving. The company caters to a wide array of industries globally.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2001
Head office location
Portland, United States
Number of employees
1001 - 5000
Website
http://www.smarsh.com

Do You Manage Peer Insights at Smarsh?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Smarsh Professional Archive
Performance of Smarsh Professional Archive Across Market Features

Smarsh Professional Archive Likes & Dislikes

Like

I like both product and service

Like

Reputation for compliance; ease of access

Dislike

Weekend support should be quick in response and resolution

Dislike

cost

Top Smarsh Professional Archive Alternatives

Logo of TigerConnect Clinical Collaboration Platform
1. TigerConnect Clinical Collaboration Platform
4.5
(9 Ratings)
Logo of Armour Samsung Mobile
2. Armour Samsung Mobile
4.4
(5 Ratings)
Logo of BBM Protected (Legacy)
3. BBM Protected (Legacy)
4.2
(4 Ratings)
View All Alternatives

Peer Discussions

Smarsh Professional Archive Reviews and Ratings

Showing data for 2 ratings and reviews for Instant Communications Security and Compliance market. View all 63 ratings and reviews across markets for a complete picture.

5.0

(2 Ratings)

Rating Distribution

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    1B-10B USD
    Banking
    Review Source

    Smarsh Receives Praise for Service While Some Express Product Concerns

    5.0
    Nov 10, 2025
    Smarsh provides an excellent service from end to end to install and setup the product. Always give a quick response and aggressive resolution when support needed.
  • VP
    10B+ USD
    Finance (non-banking)
    Review Source

    Smooth(ish) transition and onboarding of system; great searchability

    5.0
    May 21, 2019
    They've delivered on what was promised. Have survived multiple regulatory examinations on behalf of clients and recordkeeping compliance was never an issue.
Showing Result 1-2 of 2

Recommended Gartner Research

  • Market Guide for Instant Communications Security and Compliance

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.