Overview
Product Information on Spiceworks Help Desk
Updated 13th October 2025
What is Spiceworks Help Desk?
Spiceworks Help Desk Pricing
Overall experience with Spiceworks Help Desk
It Associate
<50M USD, ManufacturingFAVORABLE
“Free Cloud Helpdesk Software for Small Businesses”
Love this free helpdesk software! It has worked very well except for one major outage with their email provider that lasted a few days.
EXECUTIVE BIOMEDICAL ENGINEER
500M - 1B USD, Healthcare and BiotechCRITICAL
“Asset Management Features and Ticketing Improved With Cloud, But User Limits Cause Concern”
Easy to setup and maintain, I am using this from when it has On perm setup, I used it especially for Ticketing as well as for managing assets, It gave good features and i liked the Application.
About Company
Company Description
Spiceworks is a technology service with a global reach which facilitates the connection of numerous technology decision-makers. The main objective of this service is to assist these technology professionals in being efficient and effective at their roles by aiding the smooth discovery, adoption, and management of up-to-date technologies. The solutions provided by Spiceworks promote the use of technology in problem-solving, making jobs simpler, and enhancing the operation of organisations. Furthermore, Spiceworks has developed diverse tools and applications such as the Cloud Help Desk, which are leveraged by numerous organisations around the world. Its cloud-based services eliminate the need for server procurement, setup, or maintenance. Additionally, Spiceworks operates a community where technology professionals can connect and interact.
Company Details
Company type
Private
Year Founded
2006
Head office location
Austin, United States
Number of employees
201 - 500
Website
Do You Manage Peer Insights at Spiceworks?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Spiceworks Help Desk Alternatives
Peer Discussions
Spiceworks Help Desk Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- It Associate<50M USDManufacturingReview Source
Free Cloud Helpdesk Software for Small Businesses
Love this free helpdesk software! It has worked very well except for one major outage with their email provider that lasted a few days. - IT Manager<50M USDManufacturingReview Source
Spiceworks Help Desk Praised for Setup Simplicity and Cost Efficiency
I've used Spiceworks products for over 10 years. We implemented the Spiceworks Help Desk because of a need to track support issues. The product has been excellent. - EXECUTIVE BIOMEDICAL ENGINEER50M-1B USDHealthcare and BiotechReview Source
Asset Management Features and Ticketing Improved With Cloud, But User Limits Cause Concern
Easy to setup and maintain, I am using this from when it has On perm setup, I used it especially for Ticketing as well as for managing assets, It gave good features and i liked the Application. - IT ASSOCIATE50M-1B USDIT ServicesReview Source
Streamline Your Task Tracking with Easy Ticket Submission
Easy to create and submit tickets/incidants. Also great for reporting teams' performance against SLA and response time. - Manager, IT Security and Risk Management50M-1B USDManufacturingReview Source
Spiceworks' Free Cloud Help Desk: A Clunky Option with Delayed Updates
I don't have many good things to say about Spiceworks cloud help desk other than its free. This is an average platform that is buggy and has delays in updating tickets. The GUI is clunky and filled with ads which take up a lot of needed space. However, for a free ticketing system, this will work fine until you have the budget to purchase another helpdesk system.
...
Showing Result 1-5 of 226
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
