Name: Spiceworks Help Desk
Rating: 4.2 (229 reviews)

Overview

Product Information on Spiceworks Help Desk

Updated 13th October 2025

What is Spiceworks Help Desk?

Spiceworks Help Desk is a software designed to assist organizations with tracking, managing, and resolving IT support requests. The software provides features for ticketing, automation of workflow, and integration with email and active directory systems to streamline support operations. It organizes and prioritizes incidents, enables users to communicate with IT staff, and maintains records of issues for future reference. Spiceworks Help Desk aims to address the challenge of efficiently managing and responding to internal technical problems while improving accountability and transparency within IT departments. The software offers reporting capabilities to help analyze support performance and optimize service delivery.

Overall experience with Spiceworks Help Desk

It Associate

<50M USD, Manufacturing

FAVORABLE

“Free Cloud Helpdesk Software for Small Businesses”

5.0

Feb 19, 2026

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EXECUTIVE BIOMEDICAL ENGINEER

500M - 1B USD, Healthcare and Biotech

CRITICAL

“Asset Management Features and Ticketing Improved With Cloud, But User Limits Cause Concern”

3.0

Aug 4, 2025

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About Company

Company Description

Spiceworks is a technology service with a global reach which facilitates the connection of numerous technology decision-makers. The main objective of this service is to assist these technology professionals in being efficient and effective at their roles by aiding the smooth discovery, adoption, and management of up-to-date technologies. The solutions provided by Spiceworks promote the use of technology in problem-solving, making jobs simpler, and enhancing the operation of organisations. Furthermore, Spiceworks has developed diverse tools and applications such as the Cloud Help Desk, which are leveraged by numerous organisations around the world. Its cloud-based services eliminate the need for server procurement, setup, or maintenance. Additionally, Spiceworks operates a community where technology professionals can connect and interact.

Company Details

Company type

Private

Year Founded

2006

Head office location

Austin, United States

Number of employees

201 - 500

Website

http://www.spiceworks.com/

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