Overview
Product Information on Spiceworks Help Desk
What is Spiceworks Help Desk?
Spiceworks Help Desk Pricing
Overall experience with Spiceworks Help Desk
“Free Cloud Helpdesk Software for Small Businesses”
“Asset Management Features and Ticketing Improved With Cloud, But User Limits Cause Concern”
About Company
Company Description
Spiceworks is a technology service with a global reach which facilitates the connection of numerous technology decision-makers. The main objective of this service is to assist these technology professionals in being efficient and effective at their roles by aiding the smooth discovery, adoption, and management of up-to-date technologies. The solutions provided by Spiceworks promote the use of technology in problem-solving, making jobs simpler, and enhancing the operation of organisations. Furthermore, Spiceworks has developed diverse tools and applications such as the Cloud Help Desk, which are leveraged by numerous organisations around the world. Its cloud-based services eliminate the need for server procurement, setup, or maintenance. Additionally, Spiceworks operates a community where technology professionals can connect and interact.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Spiceworks Help Desk
Deciding Factors: Spiceworks Help Desk Vs. Market Average
Spiceworks Help Desk Likes & Dislikes
Free, easy to setup and manage, Cloud based
It had its own community and we are getting good responses.
Ease of use, ease of setup, and the cost.
Seems to be slowly becoming paywalled, outage support and notifications could use improvement and apparent lack of SLA is worrying.
Prevoiously when i had it in On Perm, i has no limitation for users, but now when i migrated to cloud it has limitation for user accounts.
Honestly, I can't think of what I dislike about the product.
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Peer Discussions
Spiceworks Help Desk Reviews and Ratings
- It Associate<50M USDManufacturingReview Source
Free Cloud Helpdesk Software for Small Businesses
Love this free helpdesk software! It has worked very well except for one major outage with their email provider that lasted a few days. - IT Manager<50M USDManufacturingReview Source
Spiceworks Help Desk Praised for Setup Simplicity and Cost Efficiency
I've used Spiceworks products for over 10 years. We implemented the Spiceworks Help Desk because of a need to track support issues. The product has been excellent. - EXECUTIVE BIOMEDICAL ENGINEER50M-1B USDHealthcare and BiotechReview Source
Asset Management Features and Ticketing Improved With Cloud, But User Limits Cause Concern
Easy to setup and maintain, I am using this from when it has On perm setup, I used it especially for Ticketing as well as for managing assets, It gave good features and i liked the Application. - IT ASSOCIATE50M-1B USDIT ServicesReview Source
Streamline Your Task Tracking with Easy Ticket Submission
Easy to create and submit tickets/incidants. Also great for reporting teams' performance against SLA and response time. - Manager, IT Security and Risk Management50M-1B USDManufacturingReview Source
Spiceworks' Free Cloud Help Desk: A Clunky Option with Delayed Updates
I don't have many good things to say about Spiceworks cloud help desk other than its free. This is an average platform that is buggy and has delays in updating tickets. The GUI is clunky and filled with ads which take up a lot of needed space. However, for a free ticketing system, this will work fine until you have the budget to purchase another helpdesk system.