Overview
Service Information on Tangoe Managed Mobility Services
What is Tangoe Managed Mobility Services?
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Overall experience with Tangoe Managed Mobility Services
“Mobility Services Experts”
“Poor day to day service, not management support. ”
About Company
Company Description
Tangoe helps mid-to-large sized enterprises work smarter, save money and be confident in their decisions by managing and paying their enterprise technology expenses and mobility services. Customers count on Tangoe to pay their bills, process orders, manage inventory and find cost savings for their global telecom, mobile and cloud environments in one complete solution through a unified experience, supported by seasoned technology, product, advisory and service delivery experts. Tangoe is deployed by thousands of mid-to-large enterprises across nearly every industry, covering 206 countries and territories, 19 languages and 129 currencies.
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Reviewer Insights for: Tangoe Managed Mobility Services
Performance of Tangoe Managed Mobility Services Across Market Features
Tangoe Managed Mobility Services Likes & Dislikes
The platform is intuitive with a clear layout that is efficient and creates a productive workflow. I am able to collect metrics of users, inventory and identify ways to promote cost savings for the company.
Handles both MDM and Fulfillment of mobile devices.
Back-end workflows, billing and reporting are noteworthy.
The only weakness is not having a true global footprint to provide services on the same level as in the US. But.. they do their best to find creative ways to gather the data and provide support when needed.
Help Desk and agents are now poor quality. Upper management does not seem eager to resolve, and will not talk with us.
The front-end user interface (aka ordering portal) is dated and could use a refresh to bring a modern look and feel to it.
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Tangoe Managed Mobility Services Reviews and Ratings
- IT Associate10B+ USDFinance (non-banking)Review Source
Mobility Services Experts
My experience reflects a highly supportive and collaborative environment. Brenda, Sandra and the team are proactive in making themselves available when needed and getting ahead of any issues that may affect the company. They demonstrate a strong commitment to supporting our user base by actively seeking solutions and assistance. Additionally, their focus on empowering me through self-service education helps build confidence while using the platform. - Procurement Manager10B+ USDBankingReview Source
Back-End Workflows and Reporting Efficient but Front-End Interface Feels Outdated
The back-end processing and workflows work well for processing orders, managing billing as well as report generation however the front-end user portal could really use some updating for aesthetics to provide a more friendly and modern looking user interface. It is currently very textual and menu driven and lacks the more modern look and feel of an icon driven UI. - IT AssociateGov't/PS/EdEducationReview Source
Friendly Mobility Experts Provide Customization Amid Manual Updates for Product Catalogue
Service-oriented and friendly specialists with knowledge in the mobility sector and vendor relations. - Manager, Customer Service and Support10B+ USDTransportationReview Source
Improved Accuracy and High Service Levels Highlighted as Key Advantages
Service levels are high and accuracy has been much improved - Manager of IT Services<50M USDHealthcare and BiotechReview Source
Poor day to day service, not management support.
Struggling since Covid. Outsourced help desk and making many mistakes.