Teradata VantageCloud

Teradata has well engineered products that have continued to be refined over the years to meet changes in technology and keep up with industry trends. The lower administrative burden of their appliances and now their cloud hosted services help us to focus on generating value for the business rather than spending resources managing the environment. While capacity on demand is nice to have, we have appreciated the continued ability to keep costs down with capacity commitments.

The support team is good. When we reach out to them for issues, they are responsive, and they do their best to help us.

1) Stability has been excellent. 2) Strong performance and has robust performance monitoring tools that make it easier to tune and manage workloads. 3) Technical assistance when we need it has been very responsive and timely.

While the hosted services remove work from our plate, the ability to make some system configuration changes now takes longer. Updates to incident and change requests are not always as informative and/or frequent as I would like. While extensive documentation is available, details on some items that I would expect the documentation to cover can only be found in support case comments.

it is hard to figure out how to improve performance on some of the complex queries that we have

1. project management and coordination. Tech support is solid but PM during migrations and implementations has lacked structure and consistency. 2. Cost transparency - licensing and pricing models are complex 3. documentation and onboarding - documentation could be clearer and more practical especially around initial setup and best practices.