Overview
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What is Grammarly?
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Overall experience with Grammarly
“Grammarly Enhances Consistency and Streamlines Work Across Platforms”
“Weekly Writing Update Lacks Actionable Guidance Despite Encouraging Feedback for Users”
About Company
Company Description
Grammarly is the AI writing partner that helps people at every stage of the writing process, from blank page to final draft. It's also built with your digital workflow in mind. Our AI-enabled English writing assistance technology works seamlessly across platforms and devices, including more than 500,000 applications and websites. This means less switching back and forth and more focus for everyone. Grammarly Business is designed to meet the needs of teams and organizations of all sizes to ensure brand consistency and share organizational knowledge quickly. With a single Grammarly Business account, everyone on your team gets Premium suggestions and enterprise-level features to work faster, smarter, and directly in the apps and websites they already use. For individuals, a free account can improve and strengthen everyday writing, while a Premium account will help step up your game at work, school, and wherever else you need your writing to sound as polished as possible.
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Grammarly Likes & Dislikes
The prompts for improvement, simplification, and shortening. When I'm stuck on how to craft a specific explanation I write out my full understanding and then work with the prompts to create something coherent and concise. That it can be used in many places - Messages, Emails, Documents. It's very useful to know I have the same tools available in all the places I work. That it's customized for our team. Our group has done a great job getting as much of our internal terminology into it as possible, so I'm not ignoring corrections that are suggested based on works that might look incorrect, but are feature or department names we use correctly.
The Weekly Writing Update is particularly helpful and encouraging. Improvements need to be made to the section titled Area of Improvement. This section should provide additional guidance and links to videos or resources that specifically address the area(s) of improvement listed. Otherwise, the information is meaningless to the user. The same is true for all sections of the Weekly Writing Update. Providing links to education around tone (why tone matters, how to improve it, etc.) and other opportunities for growth and improvement (why does accuracy count and why it's important to pay attention to alerts) connects the user to the product and helps them understand their own progress and writing journey. While the Total Words Analyzed by Grammarly is an interesting statistic, it has no relevant application to the individual writer. Updating and improving the Grammarly Insights weekly update will create a greater value proposition connection to the product.
Real-time, in-line, context-aware suggestions and (maybe it's our own deployment) the seamless integration with Google workspace. It catches grammar, spelling, punctuation, conciseness, etc with a very efficient way of incorporating the changes. Grammarly helps to elevate the baseline quality on my team's writing without a ton of friction or extra work (we don't all have licenses that are paid, but i suspect we benefit from some of the fremium deployment)
It doesn't integrate with everything, and sometimes I have to copy my text into a seperate doc to get it to work for me. It also sometimes gets in the way, especially with spreadsheet-style pages where text is in small boxes, and I end up turning it off for that page.
The main weaknesses are frequent messages about system functionality, static information in the Weekly Writing Update, and restricted access to features based on the pricing model. Many cloud-based apps and systems seem to be moving to a bundled approach to simplify pricing and negotiation.
The one constructive input I personally have as I leverage Grammarly across different platforms is the popup format in mobile which can get a little awkward and intrusive as the correction icons are not so easy to dismiss to see the original text (acknowledge that this could be an android UI artifact or my own settings) Another feedback I have is the counterpoint of this just works easy of integration to the seemingly limited persona/tone/context customization. In my mind, Grammary would be even more effectively if it would intuit the appropriate level and nature of changes based on the document context (internal vs external email, marketing blog draft, internal PRD spec, etc). If i'm missing some level of configuration, it would be great to surface this. Effectively, the ask is for an ad-hoc switch to guide the tone and writing style based on what you are doing. d Another nice to have would be a quicker way to just quickly review all suggestions in context (which 90% I trust and implement click-by-click) and do a bulk accept of changes (with modifications as appropriate). This would streamline workflows and time to outcome even more than Grammarly already delivers.
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Grammarly Reviews and Ratings
- Operations Manager50M-1B USDInsurance (except health)Review Source
Weekly Writing Update Lacks Actionable Guidance Despite Encouraging Feedback for Users
Professional business writing and communication is an important element of business when dealing with people/consumers/customers. This is critical even with the evolution of AI. If you can't effectively communicate with humans, you will struggle to deliver value in the products and services you sell. I receive a significant number of messages alerting me to system access or system functionality issues. While it's nice to know, the product should have greater stability and reliability. We utilize a corporate license, but the most desirable features come at an increased cost (i.e., multilingual writing support). With licensed versions of AI becoming standard, Grammarly will have to right-size their product or integrate with business AI platforms. - Technical Trainer1B-10B USDSoftwareReview Source
Grammarly Enhances Consistency and Streamlines Work Across Platforms
Grammarly has helped me stay in sync with our company voice, terminology, and syntax. The tone check helps me make sure I'm giving the desired impression based on my document: Friendly, Professional, whatever I'm going for. It also let's me know when I'm not following the company voice, so our content always sounds the same. Remembering which internal names for products were capitalized, hyphenated, or mixed case led to lost time checking documentation, but now Grammarly gives me a nudge when it's checking the document so I don't have to worry. It's definitly streamlined my processes so I don't have to spend so much time going back and re-reading, manually re-writing, and getting multiple rounds of reviews to get to the final product. - PRODUCT MARKETING MANAGER1B-10B USDSoftwareReview Source
Effective, well-integrated, easy to use, particularly with Google Workplace integration
As a user on the personal as well as with a corp standpoint, I find Grammarly to be an excellent tool that provides a great foundation for improving my writing across these scenarios. The in-line suggestions in our office suite (Google) for whatever reason is hit or miss (both when it pops up and the quality). I would say it has improved the consistency and clarity in my writing and such in the larger orgs' communications. Overall very reliable, user-friendly, and transparent to integrate into workstreams. - Communications Associate50M-1B USDMiscellaneousReview Source
Repeated Suggestions And Widget Issues Affect Grammarly Experience Despite Useful Feedback
My overall experience using Grammarly has been very positive and eye-opening! As a former English teacher, it's been good to get checked and be held accountable not just on spelling but tone! Tone is just as important as the wording used, and I have become more sensitive and seem to be closing the gap on intentionality marrying professionalism. I also do not like that if I "dismiss" a suggestion, it constantly comes up as opposed to being able to disable that feature permanently due to the style guide and narrow options for responses at work. - Technical Support Engineer50M-1B USDSoftwareReview Source
Grammarly Enhances Communication For Support Roles
I am a customer support agent, and Grammarly has been very helpful. My overall experience: Ability to understand and suggest modifications to the tone of my writing. This is important to my role, as it helps me tailor my responses to align with customer sentiment. Say, for example, when I draft a response and feel like the receiver is irate, I ask for suggestions to make my tone more empathetic or compassionate. The desktop app shows us the tone just adjacent to the text box, letting us know how we sound. The grammar and spelling error suggestions are not intrusive (on the screen); instead, they are subtly highlighted (red underlines for spelling and grammar and blue for structural changes), allowing me to make changes only I see fit.