I came to my org, Assist several months after their merger/acquisition. At the time, they had just completed a mid-year implementation of one of their business units with roughly 10 to 12 employees from ADP to Workday. They had an agency temp running the payroll (sending e-mails to the managed support staff for processing). The temp had very little payroll experience so our managed services team had a pretty big lift with all the turnover in the company and another much larger, much more complicated implementation ahead. When meeting with the team that worked on the previous implementation, I was bombarded with horrible stories of how bad it went and how difficult TB was to work with. I was apprehensive when I attended the first kick-off meeting for our 1.1.2023 conversion/implementation, however, an hour or so into the meeting, I realized that the problem was internal to our company. I found our project manager and all of the implementers for the various product lines to be bright, knowledgeable, accommodating, helpful, friendly, patient, kind, funny, understanding...I could go on and on! With their guidance and willingness to go above and beyond the scope of the SOW, we were able to provide our employees their first WD paycheck on-time with 100% accuracy. Our hypercare was amazing...they went beyond the call of duty to fix issues that were not even related to the implementation itself. It was hard to say goodbye when the party was over! We had become a little family!

Largest driver of my opinion was inability to transfer a very common and large HRIS data out of UKG and into Workday. We were trying to move payroll from UKG to Workday and the amount of trouble to just extract historical data was astounding