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  3. turbotax
Logo of turbotax

turbotax

byIntuit
in E-filing Platforms
4.6

Overview

Product Information on turbotax

Updated 13th October 2025

What is turbotax?

TurboTax is a tax preparation software that guides users through the process of filing federal and state tax returns. The software provides step-by-step assistance in collecting financial information, identifying potential deductions and credits, and calculating tax liabilities. TurboTax supports various tax situations such as employment income, self-employment, investments, and property ownership. It offers electronic filing capabilities and integrates with financial institutions to import relevant data. TurboTax addresses the business problem of simplifying tax compliance and reducing manual errors by automating calculations and providing context-based guidance to improve the accuracy of tax filings.

turbotax Pricing

TurboTax software offers several pricing tiers based on the complexity of tax filing needs including options for simple tax returns, itemized deductions, and self-employed tax situations. Users can choose between free and paid versions with additional fees for state filings and premium features such as live assistance from tax experts.

Overall experience with turbotax

CUSTOMER SERVICE & SUPPORT ASSOCIATE
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Tax Filing Is Straightforward, Full Guidance Included Yet Requires Yearly Renewal”

5.0
Nov 24, 2025
Trubotax is simple and easy to use. It has full explanations and guides for all aspects of submitting your tax return.
BILLING ANALYST
500M - 1B USD, Healthcare and Biotech
CRITICAL

“Has a lot of good features, but the constant crashing of the app is infuriating”

3.0
Feb 7, 2024
Has a lot of great features (guidance, checks for errors, imports data and maximizes deductions), but crashes a lot.

About Company

Company Description

Updated 4th November 2025

Intuit is a worldwide technology platform that addresses the key financial hurdles faced by its customers and communities. The company's product line includes TurboTax, QuickBooks, Credit Karma, and Mailchimp, and its mission is to ensure everyone has the chance to prosper. Intuit consistently pursues new and creative methods to actualize this mission. It also prioritizes creating a safe, respectful environment for dialogue.

Company Details

Updated 4th November 2025
Company type
Public
Year Founded
1983
Head office location
Mountain View, United States
Number of employees
10001+
Website
https://www.intuit.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: turbotax

turbotax Likes & Dislikes

Like

Turbo tax is easy to install and update every year. I have never had a technical or filing issue.

Like

Firstly, I like the guidance that Turbotax provides- this makes sure I don't miss anything important. Secondly, it checks my accuracy, which helps prevent errors. Thirdly, it imports my data directly from W2s, my 1099C etc. Lastly, it maximizes my deductions by finding tax credits and finds me more potential deductions; not many have been found, but it's a nice feature for those it helps.

Like

The most likable feature of Turbotax is its user-friendly interface and free tax filing process for initial category tax fillers. Apart from being user-friendly and free, the accuracy and auditing were also spot on. It also offers premier additions for users who are more into investing and renting as well.

Dislike

I dislike the fact there is a renewable purchase requirement every year.

Dislike

Really my main issue is it crashes. Constantly. It's infuriating, to be quite honest. I've gotten all the way to the end and when I submit, it crashes. If this didn't happen, I would rate much higher. Also I feel like it's advertisement for free filing, then finding out you don't qualify for it, or for better features you need to pay more.

Dislike

Although my experience with TurboTax was excellent, I learned from people's reviews about the confusion that once people start filing returns and entering their details they are redirected to a paid version of it. One issue that I faced was customer support. Customer service and support should be better and customers should not face this issue.

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Peer Discussions

turbotax Reviews and Ratings

4.6

(23 Ratings)

Rating Distribution

5 Star
61%
4 Star
35%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
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  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    Gov't/PS/Ed
    Education
    Review Source

    Tax Filing Is Straightforward, Full Guidance Included Yet Requires Yearly Renewal

    5.0
    Nov 24, 2025
    Trubotax is simple and easy to use. It has full explanations and guides for all aspects of submitting your tax return.
  • MARKETING ANALYST
    50M-1B USD
    Media
    Review Source

    TurboTax: The Popular Tax Filing Software with User-Friendly Interface

    5.0
    Oct 1, 2024
    Due to Turbotax being a popular tax filing software, I also started using it during my initial days of tax filing. Its user-friendly interface amazed me the most as it is designed so that even any beginner can use it. I also got to know about its mobile application and it was also very smooth and user-friendly. Overall, my experience was excellent with Turbotax.
  • DATA GOVERNANCE ADMINISTRATOR
    1B-10B USD
    Insurance (except health)
    Review Source

    TurboTax Saves Money for Me and My Small Business

    5.0
    Sep 11, 2024
    I've used TurboTax for years, both as a private citizen and as a small business owner. TT has helped us enormously to simplify, find and compare deductions, and prepare for the coming year's tax liabilities.
  • Internal Operations Manager
    <50M USD
    Construction
    Review Source

    Transforming Tax Filing with User-Friendly DIY System

    4.0
    Sep 13, 2024
    This is an extremely user friendly, step-by-step, do it yourself system. It is great for individuals or coupes with simple W-2 jobs that creates doing your taxes less of a headache than it already is!
  • Network and Systems Architect
    50M-1B USD
    Banking
    Review Source

    Intuit TurboTax: Simplifying Income Tax Filing with Guided Approach

    5.0
    Jun 12, 2024
    Intuit Turbotax makes it easy to file income tax with its guided approach and plethora of tax rebate opportunities.
Showing Result 1-5 of 23

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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