The Vespa team is extremely responsive and very pleasant to work with. We got immediate access to high-level people in the company and we had a regular weekly meeting with the rep who was extremely well-versed in Vespa and its deployment and typical customer concerns and was often able to debug things by just asking a few questions and most of the time his guesses were spot-on. He als checked-in on critical deployments at times over the weekend. We really felt well cared-for in the whole experience.