Name: SolarWinds Web Help Desk
Rating: 4.2 (266 reviews)

Overview

Product Information on SolarWinds Web Help Desk

Updated 13th October 2025

What is SolarWinds Web Help Desk?

SolarWinds Web Help Desk is a software designed to streamline and automate IT service management processes. It provides features such as ticketing, asset management, change management, and knowledge management to help organizations manage and resolve service requests efficiently. The software allows users to track, assign, and prioritize support tickets, automate workflows, and monitor ticket status from creation to closure. It includes reporting and analytics tools to support performance tracking and decision-making. By centralizing support operations, the software aims to reduce response times and improve incident resolution, addressing common challenges faced by IT departments in managing service requests and assets across an organization.

Overall experience with SolarWinds Web Help Desk

IT System Analyst

Gov't/PS/ED <5,000 Employees, Government

FAVORABLE

“Long-Term Experience Reveals Reliable Performance and Intuitive Interface Design”

5.0

Jul 24, 2025

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DESKTOP SERVICES ENGINEER

Gov't/PS/ED <5,000 Employees, Education

CRITICAL

“Good but not great. Does what it does mostly well.”

2.0

Oct 11, 2023

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About Company

Company Description

SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.

Company Details

Company type

Public

Year Founded

1999

Head office location

Austin, United States

Number of employees

1001 - 5000

Annual Revenue

500M-1B USD

Website

http://www.solarwinds.com

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