Overview
Product Information on SolarWinds Web Help Desk
What is SolarWinds Web Help Desk?
SolarWinds Web Help Desk Pricing
Overall experience with SolarWinds Web Help Desk
“Long-Term Experience Reveals Reliable Performance and Intuitive Interface Design”
“Good but not great. Does what it does mostly well.”
About Company
Company Description
SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.
Company Details
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Reviewer Insights for: SolarWinds Web Help Desk
SolarWinds Web Help Desk Likes & Dislikes
Ease of use and ease of learning the product and layout.
Tracked Assets, Users, and Tickets all in one interface
As far ticket systems, it does everything you need for users to submit tickets. You can brand it for your school or corporation. You can add as many ticket options as you would like. You can also add the asset manager piece, which is very helpful for asset tracking and organization.
I feel the reporting could be more robust and custom alerts to for notification Users not just Admins
Solarwinds stopped development of this product when they took it over. It had major issues with Java memory leaks and constantly had to be restarted. It also wasn't intuitive to build workflows with for ticket routing.
It was pretty time consuming to set up. There us a mobile app, but it is very basic and not user friendly.
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Peer Discussions
SolarWinds Web Help Desk Reviews and Ratings
- IT System AnalystGov't/PS/EdGovernmentReview Source
Long-Term Experience Reveals Reliable Performance and Intuitive Interface Design
We setup SolarWinds Web Help Desk 5+ years ago and it has been rock solid ever since. - ASSISTANT DIRECTOR OF TECHNOLOGYGov't/PS/EdEducationReview Source
SolarWinds Web Help Desk-Decent but not flashy ticket system
We used this system briefly. It's very customizable, but not flashy. It takes some time to setup, but pretty straight forward for users. - DESKTOP SERVICES ENGINEERGov't/PS/EdEducationReview Source
Good but not great. Does what it does mostly well.
This product served us well for several years. But, when Solarwinds purchased it and completely ceased development of the product it quickly became dated and wasn't able to grow with our company. - <50M USDIT ServicesReview Source
Very Competitive in pricing
It is a very good ticketing tool that I found to be simple and user friendly, easy to customise as well for both helpdesk consultant and end-users - Research Analyst50M-1B USDServices (non-Government)Review Source
Best IT ticketing solution
According to my knowledge, SolarWinds Web Help Desk is one of the best IT ticketing solution available in the market. The platform has an easy to use interface. Two three days of training is enough to learn the platform. Only one platform is enough to provide all IT ticketing requests raised from different channels including Email, webform, phone, and Social media. Also, the company is able to provide all custom requests.