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Logo of XProtect

XProtect

byMilestone Systems
in Video Surveillance Management Systems
4.5

Overview

Product Information on XProtect

Updated 24th April 2025

What is XProtect?

XProtect is an open-platform video management software (VMS) that helps you protect assets and simplify operations in a centralized interface. Offering five variants based on organizational requirements and support needs, XProtect users can: stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow their organization with a VMS that is compatible with over 14,000 cameras and devices. Offering seamless integration with current and emerging technologies, XProtect empowers you to meet critical compliance standards as you evolve. Some of the most-used features include Smart Map, which uses location mapping to visualize the elements of your surveillance system with geographical, accurate, real-world imagery; Alarm Manager which enables prompt response and incident management; and Evidence Lock, which ensures the integrity of your video evidence so it can confidently be used in legal proceedings.

XProtect Pricing

XProtect Product Images

Smart Client Interface
Smart Client Interface
Milestone XProtect Smart Client
Milestone XProtect Smart Client
XProtect
XProtect

Overall experience with XProtect

Operations Associate
<50M USD, Manufacturing
FAVORABLE

“Technical recommendations and challenges identified in Milestone's central administration. The incorporation of automatic reconnection mechanisms and a dedicated development environment would further optimize the efficiency, security, and stability of the system within the company.”

4.0
Nov 10, 2025
Milestone XProtect is the global standard solution adopted by my company for the centralized monitoring and control of CCTV systems, specifically implemented in the Latin American region. It is a robust, scalable video management platform (VMS) compatible with a wide variety of devices, enabling the efficient management of multiple recording servers distributed across different locations. Currently, the regional infrastructure integrates more than 1,200 IP cameras from various manufacturers under a centralized management architecture.
Automated Translation from Spanish
Director of Operations
250M - 500M USD, Real Estate
CRITICAL

“Limited Page Customization Prevents Viewing Multiple NVR Feeds Simultaneously”

3.0
Oct 27, 2025
I'm still learning the software, it's not as intuitively user friendly as our other systems.

About Company

Company Description

Updated 13th October 2023

Milestone Systems provides video management software (VMS) that enables users to secure people and property in many industries around the world, including healthcare, hospitality, law enforcement, education, casinos and cities. Milestone has reliably served the market for over 25 years and completed over 500,000 installations worldwide. The company uses technology to empower industries and people in an ethical and responsible manner, and complies with industry standards such as the GDPR and the FIPS 140-2. Because Milestone values freedom and flexibility, the software provided is open platform, scalable, and can be integrated into new as well as existing systems. In addition to ensuring security, Milestone’s offerings can also be used to optimize business operations through the use of artificial intelligence (AI) and video analytics. They can also be used to perform functions such as access control. Technical support is available in 14 languages around the globe.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1998
Head office location
Copenhagen, Denmark
Number of employees
1000 - 2499
Website
https://milestone.dk

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

XProtect Reviews and Ratings

4.5

(83 Ratings)

Rating Distribution

5 Star
49%
4 Star
45%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
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Last 12 Months
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Reviewer's Industry
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Reviewer's Job Function
  • Operations Associate
    <50M USD
    Manufacturing
    Review Source

    Technical recommendations and challenges identified in Milestone's central administration. The incorporation of automatic reconnection mechanisms and a dedicated development environment would further optimize the efficiency, security, and stability of the system within the company.

    4.0
    Nov 10, 2025
    Milestone XProtect is the global standard solution adopted by my company for the centralized monitoring and control of CCTV systems, specifically implemented in the Latin American region. It is a robust, scalable video management platform (VMS) compatible with a wide variety of devices, enabling the efficient management of multiple recording servers distributed across different locations. Currently, the regional infrastructure integrates more than 1,200 IP cameras from various manufacturers under a centralized management architecture.
    Automated Translation from Spanish
  • IT Associate
    1B-10B USD
    Transportation
    Review Source

    Strong and scalable platform, but no purchasing deals and tech issues hard to track

    4.0
    May 22, 2026
    Milestone XProtect has been a solid and reliable VMS platform for security purposes in our facilities. Its ability to integrate existing cameras and the multisite capabilities is a big advantage that allowed to scale effectively across our organization
  • support enginner
    1B-10B USD
    Healthcare and Biotech
    Review Source

    A Detailed Look at Milestone VMS Performance Over 10 Years

    5.0
    May 30, 2026
    Iam am using Milestone Last 10year more and it is the best VMS in my knowledge
  • IT Services Associate
    10B+ USD
    Manufacturing
    Review Source

    Direct customer support aids complex deployments but recording downloads could be improved

    4.0
    May 18, 2026
    performs as needed. Many advanced services such as AI integration
  • NETWORK MANAGER
    50M-1B USD
    Retail
    Review Source

    XProtect Addresses Centralized Management Issues for Over 40 Branches

    5.0
    May 19, 2026
    Centralized Management, i have more than 40 branch Xprotect solve my centralized problems
...
Showing Result 1-5 of 84

Recommended Gartner Insights

  • Market Guide for Video Surveillance Management Systems
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Reviewer Insights for: XProtect
Performance of XProtect Across Market Features

XProtect Likes & Dislikes

Like

Its main strengths include: 1- Compatibility with ONVIF devices or custom firmware for thousands of models from different brands. 2- Integration with Active Directory (AD) for access management and system operational stability. 3- An intuitive administration interface that provides detailed control over roles, hardware, users, and recordings.

Automated Translation from Spanish
Like

The video is clean and functional, I'm still learning how to use it.

Like

Hardware versatility, multisite native capability, granular permissions

Dislike

It would be advisable to resolve some issues detected in our centralized environment: 1) - Especially when certain cameras temporarily lose connection with the Management Server (MS) (for example, due to power outages in the local switches). In these cases, the cameras appear on the Management Server (MS) with a positive ping, but without a live image. The only way to restore the display is to manually run the Update Hardware option from the MS. 2) Another relevant point is the need for a non-production development and testing environment with specific development licenses. This would allow for new versions, features, and configurations, such as a possible migration to an Xprotect Corporate version, without affecting the production environment. Considering the size of my company and the number of Milestone licenses acquired globally, it would be reasonable to work with Milestone to obtain this benefit, thus strengthening our technical capacity and continuous innovation in video management. 3) The availability of more comprehensive basic hardware reports for the Recording Server, including details of roles and access, without having to purchase a Corporate license.

Automated Translation from Spanish
Dislike

I don't like that I can't put multiple NVR's on one page and choose which feeds to watch.

Dislike

The user-facing UI could be simplified. When issues arise, logs are distributed across multiple sub-components, making them difficult to follow and filled with stack exceptions. On the purchasing side, no significant deals on projects