Overview
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Overall experience with XProtect
“AD Integration and Stable Operation Praised, Privacy Masking Options Cited as Limitation”
“Limited Page Customization Prevents Viewing Multiple NVR Feeds Simultaneously”
About Company
Company Description
Milestone Systems provides video management software (VMS) that enables users to secure people and property in many industries around the world, including healthcare, hospitality, law enforcement, education, casinos and cities. Milestone has reliably served the market for over 25 years and completed over 500,000 installations worldwide. The company uses technology to empower industries and people in an ethical and responsible manner, and complies with industry standards such as the GDPR and the FIPS 140-2. Because Milestone values freedom and flexibility, the software provided is open platform, scalable, and can be integrated into new as well as existing systems. In addition to ensuring security, Milestone’s offerings can also be used to optimize business operations through the use of artificial intelligence (AI) and video analytics. They can also be used to perform functions such as access control. Technical support is available in 14 languages around the globe.
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Reviewer Insights for: XProtect
Performance of XProtect Across Market Features
XProtect Likes & Dislikes
AD integration, secure, stability, and straightforward for users.
The video is clean and functional, I'm still learning how to use it.
Support, prompt security updates, works well, has lots of options.
1. When turning off privacy masking, it does it for all the masks on all cameras rather than the one camera needed to uncover. 2. When unmasking a camera, there is not an option to keep unmasked indefinitely. In a prison environment, there are designated cells that may or may not need masking based on who is in the cell. If it's a suicide watch inmate, then video needs to be monitored 24/7 and unmasked. If it's an inmate just needed a timeout for a couple days, then privacy is needed with privacy masking. Just need a turn on turn off for a particular camera and not affect All cameras and keeps that state and doesn't revert back after 2 hours or when the implementer/authorized user logs out of XProtect. The only way I can see to get around this is to have the Authorized user log into the camera directly and set a privacy mask, which is more work for them and isn't ideal for them having an admin login to the camera. 3. At the client login, Computer is a little confusing to people. They think it is their computers IP address. Maybe Video Server IP or Hostname would be less confusing. 4. At the client login, have an option with to add some legal verbiage to warn people about unauthorized access, using other people passwords, etc.
I don't like that I can't put multiple NVR's on one page and choose which feeds to watch.
Seems to have buggy updates whenever a new major version comes out. Have to get the hotfixes installed to get things to settle back down.
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Peer Discussions
XProtect Reviews and Ratings
- IT AssociateGov't/PS/EdGovernmentReview Source
AD Integration and Stable Operation Praised, Privacy Masking Options Cited as Limitation
We use this product in large agencies such as Corrections, Fish & Game, Veterans, etc., and is very stable and easy for users to understand and use. Very secure and love that it integrates with AD. - IT Associate50M-1B USDConsumer GoodsReview Source
Works very well and has great support.
over all it has been pretty positive. support is very good about trying to help right away when any issues happen to show themselves - IT ASSOCIATEGov't/PS/EdEducationReview Source
Software Upgrades Cause Disruptions While Advanced Search Features Remain Unavailable
Need a little more access to support. Almost every time we do an upgrade, there is an issue that I need to contact support to help troubleshoot. - Director of Operations50M-1B USDReal EstateReview Source
Limited Page Customization Prevents Viewing Multiple NVR Feeds Simultaneously
I'm still learning the software, it's not as intuitively user friendly as our other systems. - Director of IT<50M USDTravel and HospitalityReview Source
Efficient Storage Use Offset By Lack Of Built-In Redundancy Features
The company's tech support is excellent but like to hand the solution off to you with an excellent clarification of what to do, but they do not seem to want to implement the solution. This leads to a back and forth it get the solution completed when if they would just fix it, it would be done.