Name: XProtect
Rating: 4.5 (81 reviews)

Overview

Product Information on XProtect

Updated 24th April 2025

What is XProtect?

XProtect is an open-platform video management software (VMS) that helps you protect assets and simplify operations in a centralized interface. Offering five variants based on organizational requirements and support needs, XProtect users can: stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow their organization with a VMS that is compatible with over 14,000 cameras and devices. Offering seamless integration with current and emerging technologies, XProtect empowers you to meet critical compliance standards as you evolve. Some of the most-used features include Smart Map, which uses location mapping to visualize the elements of your surveillance system with geographical, accurate, real-world imagery; Alarm Manager which enables prompt response and incident management; and Evidence Lock, which ensures the integrity of your video evidence so it can confidently be used in legal proceedings.

Overall experience with XProtect

IT Associate

Gov't/PS/ED <5,000 Employees, Government

FAVORABLE

“AD Integration and Stable Operation Praised, Privacy Masking Options Cited as Limitation”

4.0

Oct 27, 2025

We use this product in large agencies such as Corrections, Fish & Game, Veterans, etc., and is very stable and easy for users to understand and use. Very secure and love that it integrates with AD.

Director of Operations

250M - 500M USD, Real Estate

CRITICAL

“Limited Page Customization Prevents Viewing Multiple NVR Feeds Simultaneously”

3.0

Oct 27, 2025

I'm still learning the software, it's not as intuitively user friendly as our other systems.

About Company

Company Description

Milestone Systems provides video management software (VMS) that enables users to secure people and property in many industries around the world, including healthcare, hospitality, law enforcement, education, casinos and cities. Milestone has reliably served the market for over 25 years and completed over 500,000 installations worldwide. The company uses technology to empower industries and people in an ethical and responsible manner, and complies with industry standards such as the GDPR and the FIPS 140-2. Because Milestone values freedom and flexibility, the software provided is open platform, scalable, and can be integrated into new as well as existing systems. In addition to ensuring security, Milestone’s offerings can also be used to optimize business operations through the use of artificial intelligence (AI) and video analytics. They can also be used to perform functions such as access control. Technical support is available in 14 languages around the globe.

Company Details

Company type

Public

Year Founded

1998

Head office location

Copenhagen, Denmark

Number of employees

1000 - 2499

Website

https://milestone.dk

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: XProtect

Performance of XProtect Across Market Features

XProtect Likes & Dislikes

AD integration, secure, stability, and straightforward for users.

The video is clean and functional, I'm still learning how to use it.

Support, prompt security updates, works well, has lots of options.

1. When turning off privacy masking, it does it for all the masks on all cameras rather than the one camera needed to uncover. 2. When unmasking a camera, there is not an option to keep unmasked indefinitely. In a prison environment, there are designated cells that may or may not need masking based on who is in the cell. If it's a suicide watch inmate, then video needs to be monitored 24/7 and unmasked. If it's an inmate just needed a timeout for a couple days, then privacy is needed with privacy masking. Just need a turn on turn off for a particular camera and not affect All cameras and keeps that state and doesn't revert back after 2 hours or when the implementer/authorized user logs out of XProtect. The only way I can see to get around this is to have the Authorized user log into the camera directly and set a privacy mask, which is more work for them and isn't ideal for them having an admin login to the camera. 3. At the client login, Computer is a little confusing to people. They think it is their computers IP address. Maybe Video Server IP or Hostname would be less confusing. 4. At the client login, have an option with to add some legal verbiage to warn people about unauthorized access, using other people passwords, etc.

I don't like that I can't put multiple NVR's on one page and choose which feeds to watch.

Seems to have buggy updates whenever a new major version comes out. Have to get the hotfixes installed to get things to settle back down.

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Peer Discussions

XProtect Reviews and Ratings

4.5

(81 Ratings)

Rating Distribution

5 Star: 51%
4 Star: 43%
3 Star: 6%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.6

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IT Associate
Gov't/PS/Ed
Government
Review Source
AD Integration and Stable Operation Praised, Privacy Masking Options Cited as Limitation
4.0
Oct 27, 2025
We use this product in large agencies such as Corrections, Fish & Game, Veterans, etc., and is very stable and easy for users to understand and use. Very secure and love that it integrates with AD.
IT Associate
50M-1B USD
Consumer Goods
Review Source
Works very well and has great support.
5.0
Nov 10, 2025
over all it has been pretty positive. support is very good about trying to help right away when any issues happen to show themselves
IT ASSOCIATE
Gov't/PS/Ed
Education
Review Source
Software Upgrades Cause Disruptions While Advanced Search Features Remain Unavailable
4.0
Oct 27, 2025
Need a little more access to support. Almost every time we do an upgrade, there is an issue that I need to contact support to help troubleshoot.
Director of Operations
50M-1B USD
Real Estate
Review Source
Limited Page Customization Prevents Viewing Multiple NVR Feeds Simultaneously
3.0
Oct 27, 2025
I'm still learning the software, it's not as intuitively user friendly as our other systems.
Director of IT
<50M USD
Travel and Hospitality
Review Source
Efficient Storage Use Offset By Lack Of Built-In Redundancy Features
4.0
Oct 27, 2025
The company's tech support is excellent but like to hand the solution off to you with an excellent clarification of what to do, but they do not seem to want to implement the solution. This leads to a back and forth it get the solution completed when if they would just fix it, it would be done.

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Market Guide for Video Surveillance Management Systems