Product(s): IBM Watson Discovery
Overall Comment:"Excellent customer service, problem resolution, and knowledge transfer. The IBM team helped us with two POCs related to Watson Discovery and both of them exceeded our expectations. The projects are now fully operational on production environment attending 30k requests on average. "
Is rock solid stable, well documented and easy and easy to implement once initially trained. The time required to include new knowledge is minimum. The results are predictable and easy to correct whenever you find a deviation. This make Watson Discovery, I think, the most reliable SDU right now.
The administration of permissions for the different roles of the users is not always clear. Also the effort required to train large amount of information for the first time, may be cumbersome. On the bright side, the IBM team is always willing to help.