"Reliable Communication but Outdated Interface and Connectivity Issues"

Submitted

4.0
4.0
Overall User Rating

Product(s): Skype for Business

Overall Comment:"It offers reliable communication and collaboration features, its user interface can feel outdated and occasionally less intuitive compared to newer platforms. I was a user of both the private and the business version before it was phased out."

Lessons Learned

Description
Description

What do you like most about the product or service?

it integrates seamlessly with Microsoft Office applications, making it easy to schedule and join meetings directly from outlook.

Description
Description

What do you dislike most about the product or service?

its prone to connectivity issues and sometimes lags during calls which disrupts smooth communication.

Evaluation & Contracting

Description

Why did you purchase this product or service?

  • Cost management
  • Improve customer relations/service
  • Improve business process outcomes
Description

What were the key factors that drove your decision?

  • Breadth of services
  • Strong services expertise
  • Overall cost
Description

Which other vendors did you consider in your evaluation?

  • Meta
  • Google

Integration & Deployment

Service & Support

4.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Hybrid Cloud and On-premises
Description

In which country(s) did your deployment take place?

Canada