"Robust tool to monitor agent schedules effectively and all employee activities"

Submitted
4.0
4.0
Overall User Rating

Product(s): Verint Workforce Optimization

Overall Comment:"Its features really help us to monitor the agents schedules as it effectively displays daily records."

Lessons Learned

Description
Description

What do you like most about the product or service?

By far the most robust Workforce management tool I have used with forecasts that are spot on for future hiring and training.

Description
Description

What do you dislike most about the product or service?

I think it should be quicker to display errors when there are schedule conflicts.

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Reduce time to market
  • Improve supplier or partner relationships
  • Improve customer relations/service
  • Create internal/operational efficiencies
  • Improve business process outcomes
  • Drive revenue growth
  • Enhance decision making
Description

What were the key factors that drove your decision?

  • Strong services expertise
  • Strong customer focus
  • Breadth of services
  • Product functionality and performance
  • Overall cost
  • Strong user community
  • Product roadmap and future vision
Description

Which other vendors did you consider in your evaluation?

  • Mitel
  • InVision

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

4.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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