Contact Center Workforce Engagement Management Reviews and Ratings
What is Contact Center Workforce Engagement Management?
Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction.
The core capabilities of WEM products include:
• Evaluation and improvement
• Time management
• Metrics and recognition (that is, performance management)
• Assistance and task...
Product Listings
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Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs...
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Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The...
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The...
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isolved is a Human Capital Management (HCM) technology provider with a central focus on developing software and services, designed to help HR, payroll, and benefits professionals perform their duties more efficiently. The company's offerings encompass...
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Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The...
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The...
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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8x8, Inc. specializes in the development of Software-as-a-Service solutions encompassing voice, video, chat, contact center, and enterprise-class API all powered via a global cloud communications platform. The main objective of the company is to transform...
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Talkdesk is an AI-powered cloud contact center for customer-obsessed companies of all sizes. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and to drive higher customer satisfaction, cost...
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