Product Listings
Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
InVision, established in 1995, is a technology establishment specializing in the field of workforce management (WFM). It is known for its creation of injixo, a cloud-based WFM solution, traditionally used to improve work quality and efficiency. The platform is well-equipped with a variety of progressive tools such as forecasting, scheduling, real-time management, and employee engagement, designed to enhance workforce effectiveness. Additionally, InVision is associated with The Call Center School, providing cloud-learning courses catered specifically for call center professionals. Despite being headquartered in Düsseldorf, Germany, InVision operates in a hybrid manner, accommodating remote work and conventional office setups. It also has established offices in multiple significant cities such as Chicago, Leipzig, London, Paris, and Utrecht.
isolved is a Human Capital Management (HCM) technology provider with a central focus on developing software and services, designed to help HR, payroll, and benefits professionals perform their duties more efficiently. The company's offerings encompass a broad range of functions including talent acquisition, workforce management, and talent management. It provides automated solutions delivered directly or via a network to ensure performance, increases productivity, and reduce risk. Their key product, the isolved People Cloud, is an intelligently connected platform designed to automate the entire employee experience, thereby enabling organizations to engage, empower and energize their talent.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
KnoahSoft serves as an innovative provider of tools centered around VoIP-based call recording, agent performance management, and analytics, targeting both enterprise and SMB contact centers. The offerings from KnoahSoft aid organizations in mitigating the hazards arising from "he/said, she/said" scenarios while enforcing data protection and security. Additionally, these tools also act as a medium to boost operational output of contact center professionals thereby enhancing the quality of customer service provided. KnoahSoft has a wide array of its solutions utilized in sectors including finance, telecommunications, government, BPO and healthcare across the globe. The company is privately held and has its headquarters situated in Henderson, Nevada.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
8x8, Inc. specializes in the development of Software-as-a-Service solutions encompassing voice, video, chat, contact center, and enterprise-class API all powered via a global cloud communications platform. The main objective of the company is to transform business communications by empowering workforces globally to connect with each other. This enables teams to collaborate swiftly and work efficiently. Additionally, the company offers real-time business analytics and intelligence providing businesses insights across all interactions and channels.
Talkdesk is an AI-powered cloud contact center for customer-obsessed companies of all sizes. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and to drive higher customer satisfaction, cost savings, and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution used by over 1,800 companies that aims to combine enterprise scale with consumer simplicity.