Product Listings
Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Peopleware is a workforce management solution, trusted by over 500,000 users in 30+ countries. From precise time tracking to flexible planning, Peopleware’s enterprise WFM suite helps organizations unlock the full potential of their workforce. AI-driven forecasting ensures accurate workload predictions, even in volatile environments. Automated scheduling aligns business goals with employee needs, creating optimized shift plans. With real-time intraday management, planners can swiftly adapt to unforeseen events, maintain schedule adherence, and keep operations on track.
Peopleware integrates seamlessly with external systems and is built on enterprise-grade security. Backed by 30 years of WFM expertise, Peopleware delivers tailored solutions and consulting for complex setups, ensuring smooth adoption and long-term success across all industries.
isolved is a Human Capital Management (HCM) technology provider with a central focus on developing software and services, designed to help HR, payroll, and benefits professionals perform their duties more efficiently. The company's offerings encompass a broad range of functions including talent acquisition, workforce management, and talent management. It provides automated solutions delivered directly or via a network to ensure performance, increases productivity, and reduce risk. Their key product, the isolved People Cloud, is an intelligently connected platform designed to automate the entire employee experience, thereby enabling organizations to engage, empower and energize their talent.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
KnoahSoft serves as an innovative provider of tools centered around VoIP-based call recording, agent performance management, and analytics, targeting both enterprise and SMB contact centers. The offerings from KnoahSoft aid organizations in mitigating the hazards arising from "he/said, she/said" scenarios while enforcing data protection and security. Additionally, these tools also act as a medium to boost operational output of contact center professionals thereby enhancing the quality of customer service provided. KnoahSoft has a wide array of its solutions utilized in sectors including finance, telecommunications, government, BPO and healthcare across the globe. The company is privately held and has its headquarters situated in Henderson, Nevada.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
8x8, Inc. connects people and organizations through seamless communication on an integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.