Contact Center Workforce Engagement Management Reviews and Ratings

It provides real time guidance and multiple options to maintain quality and offer a better custoemr experience. It carries multiple ranges of capabilities

they really giving an good customer support and l like their management of communication.. and its user friendly. easy to tract of employee activities with report generation

Partnering with NICE for implementation, upgrade and installing smart synch over a course of time was a great experience as we worked as a team from different departments internally with the NICE engineers and the VRS representative, Emma Newman.

This software is an amazing tool for my company and team.

Alvaria has been an excellent partner in deploying an extremely large scale enterprise hosted workforce management platform. They are adept at project management, support is competent and responsive, and their customer success program ensures that we are heard regarding any issues or requests for new functionality.

provided complete and good management for our daily interactions over the phone/emails/chat. Provide good reporting and live monitoring. easy to create an admin team to manage queues and users.

Five9 is the best in class call center software that we chose based on its flexibility and useability across our organization. Our TAM has been a wonderful resource and absolutely one of the best TAMs i have experienced in my nearly 10 years of working with Five9!

calabrio quality management should be viewed as a great tool that helps monitor the quality of service and deliverable provided to customers. It involves recording interactions with customers and providing instant feedback to employees who engage with client to help improve their interactions.It provides an engagement score to each employee and rate their support and service.It help creates report and dashboards which can be viewed by various internal stakeholders who can know about the performance of their employees

Working with Nice products more than 10 years, Nice Engage much more stable than previous Perform version.

Invision workforce tool is mainly deployed by office workers to manage enrolling and completing mandatory trainings dictated by Onur Air and Government Regulations. Initiating any training sessions is quite easy and the materials / content inside is well-developed specifically aiming for leadership goals. Besides these features, office staff are able to keep track of payroll scripts, bonus schemes as well as performance scorecard input/outputs.

With NICE InContact we have been able to really improve our customer service experience, considering it is very easy to use and to train our agents in.

isolved has been great for our company. We started with isolved Jan 1st 2017 and has been our software for payroll, benefits, and quarterly and yearly tax filer, as well as job posting and onboarding. It has tons of prepared reports and very easy to create custom reports too. I just import a spreadsheet into the payroll function. No typing in hours, less chance for error. But if you have a little company, you can easily just type in hours if neccesary.

You can track your employees in the live mode. You can check their statuses. Also, who is late and for how many minutes.

we have deployed the Avaya contact center December 2022 for 994 and on deploying for 695

We use this platform to provide more efficient and technologically qualified service to customer needs in our call center. Thanks to live reporting, we can continue our business more effectively.

From the initial meeting to the implementation and training, Calabrio has been exceptional, both the product and the service.

with pureconnect one can easily manage many incoming interaction in a single screen at the same time securely. Also with it you can integrate with as many platform as you wish.

Transitioning to the Engage QM system (on a very short time line) was an outstanding experience. We had a short amount of time to transition our forms, processes, staff, reporting etc. to the new platform. The level of support we received throughout the transition was tremendous and everyone went above and beyond to make sure we received everything we needed for a seamless transition. When there were bumps in the road, they were quickly communicated and resolved collaboratively. There have been a very growing pains and learning curves for the staff but overall it is an outstanding product with excellent support and service.

We needed to move from an old in house PBX to a fully scalable cloud base telephony system, and 8x8 ticked all the boxes. The tools provided writhing Contact Centre allowed us to fully set up the call centres with each of its sub departments. The data reporting and call routing features were brilliant and easy to understand. The overall training features and interaction for the staff was excellent due to the way it could be set up for training and service improvement.

It is a good user friendly experience to work with data. It has good user interface which helps in better understanding of data