Product(s): BlackLine
Overall Comment:"Blackline is a massive upgrade from our old reconciliation software - it allows us to better automate reconciliations and gain efficiencies, effectively freeing up more time for our employees. While there is a bit of a learning curve to Blackline in how to best use the various rec templates offered, we have had numerous meetings with the customer experience team who have been able to walk us through our specific questions and teach us the best use cases for different templates. "
User interface in Blackline is great - makes for a seamless experience with the right level of detail and functionalist.
As someone who is involved in multiple roles in Blackline (preparer, approver, reviewer) it can be a bit frustrating having to toggle between the different roles. I also wish the note functionality was more directly integrated with rejecting a reconciliation.