Product(s): Microsoft Dynamics 365 Customer Service
Overall Comment:"Our overall experience with Microsoft D365 Customer Services has been positive. It's part of our broader suite of MS Modules, which work seamlessly together to support our business requirements. The integration across modules has streamlined our implementation and provided a solid foundation to implement AI-driven capabilities quickly and effectively."
The unified view of customer interactions regarding our case management and the ability to add AI to gain further insights to improve agent productivity and customer experience.
1. The UI can feel cluttered at times. 2. The ability to control windows for updates is difficult to manage in a global company. 3. Load times can lag depending on geographic location