Product(s): Concur Travel
Overall Comment:"The main reason for my rating of concur travel is that it is a centralized platform used for all aspects of travel such as air tickets, hotel reservations, reimbursement of expenses and is in compliance with company policies. It provides an overview of the upcoming trip, and I like the workflow"
Some of the standout features I like are the fact that of the expense management. After the trip I can send a detailed report of the expenses, and I get the reimbursement for the necessary costs that were made during the trip. Second is the selection of flights, I now can choose the flights myself and make hotel reservations. Third is that everything is in accordance with the company's travel policies, where I can combine business trips with personal stops, managing this is quite easy and I can plan my trip accordingly.
The main issues or weaknesses that I see are the following: first, I noticed that you can make hotel reservations outside of the approved travel dates which can be confusing as you can face any expense incurred outside of these dates are possible not eligible for reimbursement. This feature can be improved by a caution text. Secondly, sometimes not all hotels show up in the list, so you have to contact an agent to choose the preferred hotel. This can be updated regularly. And third, once you have an approved travel authority and the dates have passed you cannot recall to make updates which can be sometimes very disappointing.