"Centralized Travel Management Simplifies Bookings But Presents Date and Selection Issues"

Submitted

4.0
4.0
Overall User Rating

Product(s): Concur Travel

Overall Comment:"The main reason for my rating of concur travel is that it is a centralized platform used for all aspects of travel such as air tickets, hotel reservations, reimbursement of expenses and is in compliance with company policies. It provides an overview of the upcoming trip, and I like the workflow"

Lessons Learned

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Description

What do you like most about the product or service?

Some of the standout features I like are the fact that of the expense management. After the trip I can send a detailed report of the expenses, and I get the reimbursement for the necessary costs that were made during the trip. Second is the selection of flights, I now can choose the flights myself and make hotel reservations. Third is that everything is in accordance with the company's travel policies, where I can combine business trips with personal stops, managing this is quite easy and I can plan my trip accordingly.

Description
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What do you dislike most about the product or service?

The main issues or weaknesses that I see are the following: first, I noticed that you can make hotel reservations outside of the approved travel dates which can be confusing as you can face any expense incurred outside of these dates are possible not eligible for reimbursement. This feature can be improved by a caution text. Secondly, sometimes not all hotels show up in the list, so you have to contact an agent to choose the preferred hotel. This can be updated regularly. And third, once you have an approved travel authority and the dates have passed you cannot recall to make updates which can be sometimes very disappointing.

Evaluation & Contracting

4.0
Description

Why did you purchase this product or service?

  • Cost management
  • Improve business process outcomes
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What were the key factors that drove your decision?

  • Product functionality and performance
  • Strong customer focus
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Which other vendors did you consider in your evaluation?

  • Corporate Traveler

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

4.0

Additional Context

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Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States