"Centralized Platform Combines Sales, Tech Support, and Customer Service Functions"

Submitted

5.0
5.0
Overall User Rating

Product(s): Oracle Fusion Service

Overall Comment:"Integrating sales, tech support and customer service in only one place!"

Lessons Learned

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What do you like most about the product or service?

Omni-channel Chatbots Reporting and analysis

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What do you dislike most about the product or service?

It's not very intuitive and can be slow and drag itself sometimes

Evaluation & Contracting

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Why did you purchase this product or service?

  • Don't know
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What were the key factors that drove your decision?

  • Don't know
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Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

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Deployment architecture

Don't know
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In which country(s) did your deployment take place?

Portugal|Spain