Product(s): Tipalti Accounts Payable Automation
Overall Comment:"I am the day to day administrator of Tipalti. It has dramatically saved time - especially in integration and new vendor onboarding. We were doing manual manipulation of data in csv uploads. Therefore, accuracy has improved."
I like the NetSuite integration the most. Invoices sync in real time. I also like the automated remittance and communication templates that we can edit. I've recently discovered live chat, which I utilize when I don't want to wait for a reply to email. I save about 15 hours per month over our previous platform.
1. I do not like the high fees on the tiered structure of international payments. When evaluating, we did not have a good understanding of this and thought it would be the market Fx rate 2. Our users found the separate URL's for Procurement and Bills to be confusing 3. When POs are for more than one department, Tipalti PO approval routing does not accommodate this very well. 4. Junk emails are occasionally pulled in, and non-PDF invoices are not pulled in.