I really appreciate the flexibility of the documentation system. Being able to upload PDF's, type directly into the platform, add Excel spreadsheets, incorporate Scribe, and more gives us multiple ways to manage content effectively. We're not limited to just one method, which is a big advantage. I also like the ability to favorite and follow documents - it makes it easier to keep track of important content. I really like that we can create different boards to organize content in a way that makes sense for our teams. I also appreciate the ability to view metrics, such as how often a document is viewed and how many associates are actively using the system. This is a helpful way to track engagement and ensure the doc is providing value. Additionally, giving our CSR's the option to flag documents that need updates, changes or removal is a great idea. It not only helps keep our docs current, but also empowers our associates to actively participate in the process.

For the Bookmarks section, I wish there was an option to set a custom default sort order. I personally prefer viewing my bookmarks alphabetically and find myself changing it every time I access this section. It would be great to have the ability to set that as my default view.