Product(s): SysAid
Overall Comment:"I've heard great responses from end users for the ease of use. On the other hand, it has done a terrible job of dealing with the form population. We had trouble with accountability and development early on. After kicking up our concerns we had a team pulled together to address concerns and were able to make progress toward a resolution. "
I like the conversational ease of the chatbot.
We wanted to be able to track better, so we decided to build a form heavy platform. To correct some of the issues with delays and reporting we were told to wait until the next big release. Spaces came out and our platform was not designed to transfer simply as we have a top panel that is not compatible and means we have a lot of individual rebuilding necessary to convert over fully.