"Pay for the best, Enjoy the rest!"

Submitted
5.0
5.0
Overall User Rating

Product(s): Emplifi Social Marketing

Overall Comment:"I've previously used a different vendor before and it was far too much better compared to all of them combined."

Lessons Learned

Description
Description

What do you like most about the product or service?

We are able to customize our request based on our job requirements which is easier for and also we are able to generate reports based on our interaction when using the product.

Description
Description

What do you dislike most about the product or service?

I wish the price of the product could be more affordable since our company is a small company compared to other MNO in Malaysia.

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Drive innovation
  • Improve business process agility
  • Improve business process outcomes
Description

What were the key factors that drove your decision?

  • Strong services expertise
  • Pre-existing relationships
  • Strong consulting partnership
  • Product functionality and performance
Description

Which other vendors did you consider in your evaluation?

  • Sprinklr

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

On-premises
Description

In which country(s) did your deployment take place?

Malaysia
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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