Product(s): IBM Process Mining
Overall Comment:"IBM Process Mining is effective at mapping complex workflows and highlighting process variations. It helped us identify key areas for improvement. However, I found the user interface to be less intuitive in some parts, and it often required a lot of clicks to get the desired result"
The platform excels at turning complex workflows into easy-to-understand visual diagrams. This allowed us to quickly see our actual processes and pinpoint anomalies or bottlenecks without having to manually sift through raw data
the initial implementation process was quite complex and time-consuming. We had a hard time configuring the data connectors and mapping our specific event logs, which led to a longer-than-expected deployment phase