Product(s): Esker Source-To-Pay
Overall Comment:"We have implemented only the AP (Vendor Invoice Management) part of the source to pay solution, not the entire product suite. Overall the application is working well, is stable and has helped us increase automation, albeit not to the degree we had wanted to. User administration, business workflow configuration and all tasks which can be done by the business admin are fast, easy and straight forward. Improvement potential: speed and flexibility on Esker side to implement changes, a broader "standard" product (which is inherent to an ERP agnostic solution) and no need for that many customizations, better reporting interface, proactive developments and integrations on the e-invoicing side, catering to more international requirements (Asian countries), OCR performance and overall R&D. "
- User interface / look and feel of the application - Document accessibility / archiving / retrieval - Ease of (business) administration i.e. workflows, users, inbound channels, etc. - CX support (by the German team)
- Speed of implementation when it comes to new change requests / adjustment of customization - Reporting interface (we are doing the reporting outside of Esker, exporting the needed data and building what is needed in SAP Analytics Cloud) - OCR performance - Proactivity on e-invoicing side