Product(s): ServiceNow Customer Service Management
Overall Comment:"ServiceNow Customer Service Management has given us a fruitful experience in managing our customer service operations which has helped us to satisfy our customers with first class and personalized support services. ServiceNow Customer Service Management has enabled us to advance and streamline our customer services using automation and AI functions, allowing us to offer our customers with just the right support services they are in need of. With ServiceNow Customer Service Management, it has been easy to use analytics reports to monitor all our customer service operations which allows us to make informed decisions during customer support and to take the correct actions to improve our customer support performance."
ServiceNow Customer Service Management provides us with a team-shared workspace that allows us to work together and collaborate on our customer service operations. ServiceNow Customer Service Management provides us with various engagement channels that help us to have multiple ways of delivering support services to our customers. ServiceNow Customer Service Management has advanced AI and automation functions which help us to speed up our support services and offer our customers with accurate and personalized services. ServiceNow Customer Service Management has outstanding performance analytics features that help us to track our performance in delivering customer services, making it easy to identify areas where we need to make improvements.
We have been using ServiceNow Customer Service Management for a long time and we have never encountered any challenges or had any that we don't like about it.