Product(s): Five9 Intelligent CX Platform
Overall Comment:"Awesome implementation process, and Five9 service is second to none. My only minor complaint would be that working with reporting and Virtual Observer with all the applications is not always user-friendly."
I love the dependability overall and the service we receive from our TAM is amazing.
1. Reporting - We have to deal with 3rd party transfers and call back calculations. 2. Virtual Observer - Not always user-friendly. 3. Cannot have multiple Sign-Ons and/or work on different devices to view the queue. 4. Agents should automatically be able to view their full team and Queue without needing another application/dashboard.