Product(s): Luigi’s Box
Overall Comment:"While the implementation was shaky, we had some difficulties that stemmed from a specific SaaS setup mostly, afterward this tool changed the game for us with outstanding yet flexible performance, data analysis, algorithm improvements, customer support."
The possibility of creating a tailor-made solution, that is also fine with not using all of the functionality. We can select what we want and can do while skipping the parts which are not in-line with our business goals and everything still works as good, to the best of capabilities. We can add new features or remove them after testing without any issues thanks to great business reps.
Not much, honestly. What caught my attention and required help was the historical reporting data, that was not immediately available (but delivered promptly when asked for, naturally). I do understand the need to clear that data from the user panel for better, faster performance, though.