"Smart Automation with Robotic Process Automation by IBM"

Submitted

5.0
5.0
Overall User Rating

Product(s): IBM Robotic Process Automation

Overall Comment:"The platform is user friendly and helps in reducing repetitive work and improving efficiency and it offers a great robust, enterprise grade platform with strong integration across IBM's ecosystem and solid governance features. Its scalability, reliability and flexibility for hybrid or on-prem deployments are very impressive. Overall, it’s suited for large enterprises seeking stable, secure and well-integrated automation solutions."

Lessons Learned

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What do you like most about the product or service?

It saves time and reduces errors at the same time, it allows me to focus on more important work. few more points that I like about it are its strong integration with other IBM tools, flexible deployments, and its security.

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What do you dislike most about the product or service?

Both products and services have their own limitations, but the primary drawback of this tool is its process automation includes a steep learning curve and the need for technical expertise during implementation, sometimes the user interface and development environment are less intuitive compared to leading competitors.

Evaluation & Contracting

3.0
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Why did you purchase this product or service?

  • Create internal/operational efficiencies
  • Enhance decision making
  • Cost management
  • Other...
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Automation
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What were the key factors that drove your decision?

  • Product functionality and performance
  • Overall cost
  • Financial/organizational viability
  • Strong user community
  • Strong services expertise
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Which other vendors did you consider in your evaluation?

  • WorkFusion
  • NICE
  • Microsoft

Integration & Deployment

4.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

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Deployment architecture

Hybrid Cloud and On-premises
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In which country(s) did your deployment take place?

United States