Product(s): Webex Contact Center
Overall Comment:"It is one of the most inclusive platforms for contact centers. When you see how easy it is to manage, build and deploy, you will have earned the highest praise from your admins. It is very flexible and comes with more than enough embedded solutions and partners that its no wonder it has been chosen in the top. We have been on this now for almost four years coming from on premise. The support and resources for gaining the best use and deployment is extremely deep with their engineers and sales and support."
Ease or deployment, and feature rich. Integrations with so many third party solutions, APIs that make senses
AI is coming fast and Cisco has responded with a great new set of features and AI Components- Pricing models are tricky to understand