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Peer Review for MVP One

  • Vendor Overview
  • Evaluation & Contracting
  • Integration & Deployment
  • Service & Support
  • Product Capabilities
  • Additional Context

"Centralized System Improves Task Management but Communication Tools could be improved"

SubmittedOct 2, 2025

5.0
5.0
Overall User Rating

Product(s): MVP One

Overall Comment:"This system has streamlined our maintenance tasks around the facility by collecting all of the various jobs and tasks we need to get accomplished in one place where we can then issue the task to specific users and monitor progress along the way. It was helped with keeping inventory stocked for various items as it will let us know when we use spare parts and prompt us to make orders to keep items full. "

4
4.0
Evaluation & Contracting
4
4.0
Integration & Deployment
4
4.0
Service & Support
5
5.0
Product Capabilities

Lessons Learned

Description
Description

What do you like most about the product or service?

Visibility for all departments to be able to add and create work requests on the spot. The ability to track progress as it’s happening across the facility. The accountability of being able to assign tasks to users directly.

Description
Description

What do you dislike most about the product or service?

using the huddle to communicate has been challenging for some users to see. specific assets could be better organized or categorized, updates send email notifications but you cant reply in the email to any questions or issues, need to open the app and each individual work request before you can respond.

Evaluation & Contracting

4.0
Description

Why did you purchase this product or service?

  • Drive innovation
  • Cost management
  • Create internal/operational efficiencies
Description

What were the key factors that drove your decision?

  • Product functionality and performance
  • Financial/organizational viability
  • Pre-existing relationships
Description

Which other vendors did you consider in your evaluation?

  • Other...
  • SAP
Description
fiix

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

On-premises
Description

In which country(s) did your deployment take place?

Canada

Reviewer Profile

Operations Manager
Industry:Consumer Goods
Function:Operations
Firm Size:500M - 1B USD
Deployment Architecture:
On-premises
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Review Source

The reviewer was invited by a vendor and was offered a gift of nominal value for submitting their honest review.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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