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Peer Review for IFS Cloud

  • Vendor Overview
  • Evaluation & Contracting
  • Integration & Deployment
  • Service & Support
  • Product Capabilities
  • Additional Context

"IFS Provides Integrated Solutions But Access To Support Can Be Challenging"

SubmittedOct 8, 2025

4.0
4.0
Overall User Rating

Product(s): IFS Cloud

Overall Comment:"IFS is very open to feedback in driving their product direction. Their product range links well together and provides a robust solution in many end to end use cases."

4
4.0
Integration & Deployment
3
3.0
Service & Support
5
5.0
Product Capabilities

Lessons Learned

Description
Description

What do you like most about the product or service?

End to end solution - You can carry out a full process almost entirely in the system. The system offers a level of customisation to ensure your business needs can be met. Members of IFS take your feedback in to consideration and offer honest advice opposed to just trying to sell you more products

Description
Description

What do you dislike most about the product or service?

Obtaining access to the right support in a timely fashion Supporting material about how the system fully hangs together, this can be useful for a business analyst trying to bring key stakeholders on the journey. Too much information on every screen, making it difficult for those with poor digital dexterity to navigate the system.

Evaluation & Contracting

Description

Why did you purchase this product or service?

  • Drive innovation
  • Create internal/operational efficiencies
  • Improve business process outcomes
  • Improve compliance & risk management
  • Enhance decision making
Description

What were the key factors that drove your decision?

  • Product roadmap and future vision
  • Strong services expertise
  • Pre-existing relationships
  • Product functionality and performance
  • Strong consulting partnership
  • Breadth of services
Description

Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

4.0

Service & Support

3.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

On-premises
Description

In which country(s) did your deployment take place?

United Kingdom|Germany|Australia|Ireland

Reviewer Profile

Manager of IT Services
Industry:Manufacturing
Function:IT Services
Firm Size:1B - 3B USD
Deployment Architecture:
On-premises
Read Vendor Response

Review Source

The reviewer was invited by a vendor and was offered a gift of nominal value for submitting their honest review.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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