"Managed Service Simplifies Security Deployment But Limits Flexibility For Legacy Systems"

Submitted

4.0
4.0
Overall User Rating

Product(s): Prisma Access

Overall Comment:"The product works as advertised, with good security. Also, the customer experience has been great from planning and deployment to operation of the product. "

Lessons Learned

Description
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What do you like most about the product or service?

I like that the product is managed by PAN. I'm responsible for implementing the security features and policy, without having to maintain the backend systems that enable these features and policies. I can focus on the security aspects that bring value instead of putting effort and specialist-power into product operations.

Description
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What do you dislike most about the product or service?

If you run have snowflake use-cases or cannot modernise some of your applications / designs, there are fewer knobs to turn to make it work, as it is a managed service. In other solutions where you have direct control over the devices and infrastructure - you have more options to implement workarounds for your tech-debt. In a perfect world, this would be a positive as it forces you to follow proper design / application guidelines, but for our imperfect, legacy-riddled, brown-field environments it can complicate matters.

Evaluation & Contracting

4.0
Description

Why did you purchase this product or service?

  • Create internal/operational efficiencies
  • Improve customer relations/service
  • Improve compliance & risk management
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What were the key factors that drove your decision?

  • Pre-existing relationships
  • Product functionality and performance
  • Strong customer focus
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Which other vendors did you consider in your evaluation?

  • Microsoft
  • Zscaler
  • Cloudflare

Integration & Deployment

3.0

Service & Support

4.0

Product Capabilities

4.0

Additional Context

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Deployment architecture

Cloud (SaaS or PaaS or IaaS)
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In which country(s) did your deployment take place?

Netherlands|Germany|Spain|Poland|United States|Taiwan|India