"Consistent Support Provided for AI Customization but Integration Can Be Slow"

Submitted

4.0
4.0
Overall User Rating

Product(s): Kore.ai Experience Optimization (XO) Platform

Overall Comment:"Highly capable and very flexible product to suit a constantly changing environment. Deploying to our phone system was seamless. "

Lessons Learned

Description
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What do you like most about the product or service?

The support in shaping the AI for our business needs has been stellar. Has integrated into our phone system very easily and has gotten great reviews from customers.

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What do you dislike most about the product or service?

A couple of integration issues have taken a while for their support team to resolve but they are diligent and have always come through for us. Friendly, but slow.

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Drive innovation
  • Improve business process agility
  • Improve customer relations/service
  • Drive revenue growth
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What were the key factors that drove your decision?

  • Breadth of services
  • Financial/organizational viability
  • Product functionality and performance
  • Overall cost
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Which other vendors did you consider in your evaluation?

  • Genesys
  • Salesforce

Integration & Deployment

4.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

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Deployment architecture

Cloud (SaaS or PaaS or IaaS)
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In which country(s) did your deployment take place?

United States