Product(s): Kore.ai Experience Optimization (XO) Platform
Overall Comment:"Highly capable and very flexible product to suit a constantly changing environment. Deploying to our phone system was seamless. "
The support in shaping the AI for our business needs has been stellar. Has integrated into our phone system very easily and has gotten great reviews from customers.
A couple of integration issues have taken a while for their support team to resolve but they are diligent and have always come through for us. Friendly, but slow.