Product(s): Bloomfire
Overall Comment:"In my experience working with the Bloomfire team, they have been highly responsive to request, and specific needs related to our use case. Thay value our feedback and actively seek solutions to address challenges. When immediate solutions aren't available, the ensure our input is considered for future roadmap enhancements. "
I find the product very intuitive and easy to use for our authors and teams. At the admin level, I appreciate the flexibility to customize pages to mee our users' needs. One of my favorite features is the Ask AI functionality, which helps users quickly find answers to locate relative articles. It's a great addition that aligns with the growing need for AI-driven support and efficiency. Lastly, I've found the configuration to be very effective, not only in displaying uploaded assets of multiple types, but also in providing deep indexing to enhance search results and overall content discoverability.
We have struggled with the viewability of Excel files within platform, which has caused some frustration among teams and users. Although we've explored potential fixes, our company's document-sharing regulations have limited our ability to fully resolve this issue. There are also issues that we have run into is difficulty managing and updating content duplicated. AI keeping up with technology and need to constantly need to improve.