"Facilitates Internal Tool Onboarding and Boosts User Adoption"

Submitted
5.0
5.0
Overall User Rating

Product(s): Userlane

Overall Comment:"Great to boost user adoption within the team, it's easy to use and to integrate with other tools."

Lessons Learned

Description
Description

What do you like most about the product or service?

Made onboarding much easier for our team, it's easy to build walkthroughs and to integrate with other internal tools.

Description
Description

What do you dislike most about the product or service?

Limited customization, lack of resource center for troubleshooting and advanced analytics and reporting features.

Evaluation & Contracting

Description

Why did you purchase this product or service?

  • Drive innovation
  • Improve business process agility
  • Cost management
  • Create internal/operational efficiencies
  • Improve compliance & risk management
  • Drive revenue growth
Description

What were the key factors that drove your decision?

  • Overall cost
  • Strong services expertise
  • Financial/organizational viability
  • Product roadmap and future vision
Description

Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

Portugal
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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