Product(s): Stonly
Overall Comment:"Great experience! I was the initial driver at my previous role to have Stonly replace our current support center and system, and from Sales to Implementation it was very positive. "
I appreciate how intuitive and flexible Stonly is for building guided, step-by-step esperience without requiring any engineering support. The interface makes complex workflows easy to use and implement, and analytics were insightful to help us find blind spots in our documentation.
The biggest challenge I faced when implementing Stonly was that it can feel rigid at times when trying to create more advanced or customized experiences. Some design elements and layout options are limited, which can make it difficult to match brand guidelines at times.