Product(s): UKG Pro
Overall Comment:"Overall experience with UKG. The platform has remained strong and service has largely rebounded post merger to restore service levels. That said, UKG does work diligently to improve modules, and the UKG Krew Managers find reps to help out on the projects that are in our queue and UKG does have some amazing gems of rep's that are caring and are tenured with UKG. "
I do like that the product is evolving each year and being a leader in the AI and automation world with leading technology. The way that they have launched Bryte AI and even the way it's easier to connect via APIs with vendors to make the lift on the implementation side easier on the client side. The support from our UKG Krew Manager has been great, they're a great partner to have.
Service: For more technical questions, the assistance I receive is often less helpful, and interactions can feel limited to email without proactive outreach or live discussion to move a case forward. I'd value reps who take ownership, connect directly to clarify requirements, and offer next-step guidance even when they don't have an immediate answer. With continued focus on proactive, solution-oriented support - especially on technical issues - UKG can further elevate an already solid customer experience. Product: A huge wish company's I've worked for have consistently stated is that we wish UKG Recruiting and Onboarding were more configurable for what and how that said company uses it. If UKG can grab a handful of clients and test updates out with us to make it more configurable - that would be outstanding.