ServiceNow Now Assist review in Multiexperience Development Platforms

"Platform Advances Beyond Text and Code Generation with Enhanced AI-Based Solutions"

Submitted

5.0

Overall User Rating

Overall Comment:"Now Assist features in the platform are really helping shape the platform using all the available AI capabilities. Started with text and code generation capabilities it has now extended to flow, analytics and integration capabilities which is beyond imagination. "

5.0

Evaluation & Contracting

4.0

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

Lessons Learned

What do you like most about the product or service?

Overall the product is building up but these are the primary AI features we have used so far and have liked them Flow generation Playbook generation Spoke Generation

What do you dislike most about the product or service?

The ability to not customize it, extend the product to use multiple LLMs currently being used in the market.

Evaluation & Contracting

5.0

Why did you purchase this product or service?

Improve supplier or partner relationships
Enhance decision making
Drive innovation
Improve business process outcomes
Reduce time to market

What were the key factors that drove your decision?

Pre-existing relationships
Breadth of services
Strong user community
Product functionality and performance
Overall cost

Which other vendors did you consider in your evaluation?

Salesforce

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

4.0

Additional Context

Deployment architecture

Cloud (SaaS or PaaS or IaaS)

In which country(s) did your deployment take place?

United States|United Kingdom|India|Singapore|Australia

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