"Chrome Extension and Conversion Accuracy Improve Workflow Despite Expensive Subscription"

Submitted

5.0
5.0
Overall User Rating

Product(s): Adobe Acrobat

Overall Comment:"My overall experience has been excellent so far. For anyone, this tool is mandatory to play around with documents especially PDFs. I have used many different tools, but nothing compares to Acrobat for document security and finalization. The biggest benefit is knowing that when a document leaves my desk, it’s secure and compliant. The redaction tools are reliable, and the built-in e-Signature process guarantees that the final audit report is legally binding. The stability is great too, it rarely crashes and it's easy to integrate into our shared drives and archival systems, especially the Chrome extension which is a game changer for me. This product is simply the standard for professional document handling and compliance."

Lessons Learned

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What do you like most about the product or service?

What I like the most is how Adobe Acrobat manages to combine professional security with everyday convenience. For my compliance job, security features like redaction and e-signatures are critical. But what I use constantly is the chrome extension. It is super handy for quickly converting web pages or pdfs I find online into word documents without opening the full application. The premium features are worth the price alone. The ability to edit a PDF directly or convert the finished report accurately back to Word for reuse is a massive time saver. The conversion accuracy is really good, I don't have to spend time fixing formatting errors.

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What do you dislike most about the product or service?

I do not have any issues that actually stop me from doing my job, but I do have a few gripes. No. 1) The Subscription cost. Acrobat Pro is very expensive and I really wish we could just go with a perpetual license instead of paying monthly for the professional tools like redaction and advanced editing that I use every day. Also, when dealing with extremely large reports, the desktop app can sometimes get slow, but that is not a deal breaker. The process for applying redaction is reliable but clunky; it takes too many steps to permanently apply it across dozens of pages, and I wish that part was more streamlined.

Evaluation & Contracting

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Why did you purchase this product or service?

  • Improve business process outcomes
  • Improve business process agility
  • Create internal/operational efficiencies
  • Improve compliance & risk management
  • Enhance decision making
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What were the key factors that drove your decision?

  • Product functionality and performance
  • Strong user community
  • Breadth of services
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Which other vendors did you consider in your evaluation?

  • Google
  • Microsoft
  • Docusign
  • Lenovo

Integration & Deployment

Service & Support

4.0

Product Capabilities

5.0

Additional Context

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Deployment architecture

On-premises
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In which country(s) did your deployment take place?

United States|India|United Kingdom|Australia