"Planful Offers Strong Consolidation Tools But Faces Slow Product Enhancements and Fees"

Submitted

5.0
5.0
Overall User Rating

Product(s): Planful

Overall Comment:"Planful is a very intuitive tool and the technical support team is great at responding quickly and resolving any issues. I also like that I'm able to consult with a Solutions Architect on more complex software related items when needing assistance on configuring the tool. "

Lessons Learned

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What do you like most about the product or service?

In my experience, I would say the consolidation functionality is the strongest/best in the industry. As a holding company, this feature and its ease of use is very important for our organization. Even comparable EPM platforms have acknowledged to me that they can't match Planful in this area. Reporting, budgeting and forecasting are fairly straightforward to configure/operate monthly, quarterly, semi and yearly.

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What do you dislike most about the product or service?

At times, product enhancements can be slow to roll out - I appreciate that Planful listens to its customers and takes feedback seriously, but some straightforward updates shouldn't require 18 to 24 months to implement. The administration side was once very simple, but it has become more challenging as new customer requested features have been added, making it a little more difficult to troubleshoot issues and pinpoint the settings that need to be adjusted to resolve them. While rising costs are expected with any product, new features that feel like they should have been included/ standard from the start shouldn't come with additional fees. I understand the need to recover development costs, but many of these enhancements have been requested for a long time, and when they finally become available, the pricing at the initial rollout often feels steep.

Evaluation & Contracting

4.0
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Why did you purchase this product or service?

  • Improve business process agility
  • Enhance decision making
  • Drive innovation
  • Improve business process outcomes
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What were the key factors that drove your decision?

  • Financial/organizational viability
  • Product functionality and performance
  • Strong consulting partnership
  • Breadth of services
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Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

Service & Support

5.0

Product Capabilities

4.0

Additional Context

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Deployment architecture

Don't know
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In which country(s) did your deployment take place?

United States