“Application testing services” is a comprehensive term for the verification and validation services that support quality control and quality assurance (QA) of clients’ applications. Verification assesses whether a product/application or service complies with regulations, requirements, specifications or enforced constraints. Validation typically involves engagement with external customers to confirm suitability and acceptance. Infrastructure testing services, mobile device testing and software testing tools created for the market by independent software vendors (ISVs) are not included in this definition.
This market focuses on EA consulting services that help clients deliver business-outcome-driven EA. EA consultancies are professional services providers that have a primary focus (that is, skills, investments, revenue and service offerings) on providing organizations with the tactical and strategic services to help them to define, develop and execute their EA initiatives. Business-outcome-driven EA is a practical approach to supporting EA that focuses on delivering business and IT leaders with signature-ready and actionable recommendations for adjusting policies and projects to achieve target business outcomes, based on the business direction and relevant business disruptions
Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.
Gartner defines custom software development (CSD) services as those that develop software in rapid increments and iterate custom applications and software products to meet an organization’s unique business needs. CSD services entail gathering business requirements and coding applications from inception, building applications on a platform as a service (PaaS), or assembling applications from existing web services or other reusable pieces of code. Services marketed as “software product engineering” or “digital product development” are likely to be examples of the category Gartner defines as CSD services.
DCO/HIMS is composed of the following Data center outsourcing services: Managed services for traditional data center (DC) environments: Mainframe managed services ERP hosting managed services Managed servers and network equipment Managed services for hosted and private cloud infrastructure Managed services for public cloud and edge environments: Hybrid infrastructure managed services Data center consolidation and transformation services Cloud migration services This complex set of data center capabilities and services is increasingly based on managed virtual private cloud services plus hyperscale public cloud services. It is managed via a mix of remote infrastructure management (RIM) services leveraging traditional tools, cloud management platforms (CMPs), and intelligent automation and/or hyperautomation.
Reviews for 'Data and Analytics - Others'
Gartner defines the market for data and analytics (D&A) services as consulting and system integration (C&SI) and managed services. These services manage data for all uses (operational and analytical), and analyze data to drive business processes and improve business outcomes through more effective decision making. The core capabilities for vendor solutions in the D&A services market include: D&A strategy and operating model design Data management Analytics and business intelligence (ABI) Data science and machine learning D&A governance Program management Enterprise metadata
Enterprise IT sustainability services are those that actively enable the organization’s environmental, social and governance (ESG) goals. The purpose of these services is to help customer organizations achieve sustainable goals. Sustainable IT services consist of the following three capabilities and delivery models: 1) Sustainability consulting for IT services: Sustainability consulting for IT services is composed of insights and advisory to help organizations plan, execute, monitor and assess sustainability strategies and initiatives to meet their sustainability goals. 2) IT services that enable sustainability: The IT services that enable the organization’s sustainability goals are considered sustainable IT services. Services that contribute to the organization’s sustainability goals may include energy-saving measures, carbon reduction or waste management, for example. These may be bundled as a part of existing IT services or can be provided separately. Organizations that are heavily focused on sustainability see this as an integral component of their IT service requirements. It can even be provided as a point solution, such as for monitoring waste, monitoring pollution, or controlling and monitoring power usage. 3) Sustainable IT innovation services: These services include co-creation with clients and the ecosystem to design new IT products or services that enable the organization’s sustainability goals. Such services can result in unique intellectual property (IP) or patents for specific outcomes.
Gartner defines finance and accounting (F&A) business process outsourcing (BPO) as the use of digital F&A technology solutions and managed services supplied by a third-party service provider. F&A BPO services provide transformation expertise and technology solutions that meet finance departments’ requirement to move from labor-intensive service delivery models to automation-intensive models supporting the digital transformation of finance operations. F&A BPO providers offer processing services and technology solutions for purchase to pay (P2P), order to cash (O2C) and record to report (R2R). BPO providers meet finance buyers’ needs to address improving process maturity at a competitive price. Providers offer processing and technology services to improve P2P, O2C and R2R processes, which offer buyers the ability to purchase transformation expertise and technology solutions to help their finance operations mature. At minimum, an F&A BPO provider processes finance activities on behalf of its customers via a delivery center network, often in low-cost locations, passing on cost savings in the form of labor arbitrage. Mature BPO offerings move beyond labor arbitrage efforts and offer buyers end-to-end intelligent processing capabilities through either proprietary or partner technology ecosystems, which are often cloud-based and are focused on reducing human dependencies in process workflows. Buyers benefit from these types of agreements by maturing their processes and adopting technologies that require minimum human intervention.
Gartner defines global digital agencies as service providers dedicated to developing and executing marketing strategies for global brands. These agencies bundle their strategic marketing services with an array of complementary offerings to support their clients’ needs. An agency’s particular combination of offerings and competitive strengths typically correlates to its roots as a traditional advertising, direct marketing or digital agency, or as a business consultancy or system integrator.
The global industrial IoT platform delivers multiple integrations to industrial OT assets and other asset-intensive enterprises’ industrial data sources to aggregate, curate and deliver contextualized insights that enable intelligent applications and dashboards through an edge-to-cloud architecture. The global industrial Internet of Things (IIoT) platform market exists because of the core capabilities of integrated middleware software that support a multivendor marketplace of intelligent applications to facilitate and automate asset management decision making. IIoT platforms also provide operational visibility and control for plants, infrastructure and equipment. Common use cases are augmentation of industrial automation, remote operations, sustainability and energy management, global scalability, IT/operational technology (OT) convergence, and product servitization of industrial products. The IIoT platform monitors IoT endpoints and event streams, supports and/or translates a variety of manufacturer and industry proprietary protocols, analyzes data in the platform, at the edge and in the cloud, integrates and engages IT and OT systems in data sharing and consumption, enables application development and deployment and can enrich and supplement OT functions for improved asset management life cycle strategies and processes. In some emerging use cases, the IIoT platform may obviate some OT functions.
Gartner defines IT Services for Communication Service Providers (ITS-CSP) as multivendor IT services CSPs buy to: ■ Enable solutions to their customers, particularly enterprises ■ Transform their customer, partner, workforce, service or infrastructure management IT must deliver a cloud-first, agile, automation- and intelligence-based “digital factory” that can support broader corporate goals of product diversification, innovation, revenue growth and improved digital customer journeys. Geopolitical issues, ecosystems, transparency, trust and security are mission-critical in the uncertain world and add to the factors affecting CSPs’ competitiveness. Communications service providers want to buy and understand business outcomes over technology. They want their IT service partners to have a personal investment. CIOs in large CSPs would like to work with a smaller number of more strategic IT service partners. At the same time, business unit leaders also want to speed up their initiatives, creating possibilities for IT service providers. CSPs want help with revenue growth from enterprises, including joint go-to-market and new digital technology capabilities from IT service providers. Communications service providers expect cost-efficiency from automation, from IT enabling their networks and from using more cloud-delivered software capability. All this is underpinned by the CSP’s desire to run data-focused businesses, including digital key performance indicators (KPIs).
A life insurance policy administration system is a software that enables insurers to manage a range of group or individual life, annuity and pension products. A PAS supports the entire life insurance value chain, from product and business configuration through new business processing, policy issuance, ongoing policy administration and claims. A life insurance PAS consists of a set of core components. * Product Development and Maintenance * Quotes/Illustrations * New Business * Manual Underwriting * Billing * Customer Management * Ongoing Policy Administration * Claims
The market for manufacturing execution systems/manufacturing operations management (MES/MOM) implementation services is more complex, in technological terms, than that for traditional enterprise system integration services. Compared with implementations of other enterprise applications, MES/MOM implementations tend to vary from industry to industry and from company to company. In some cases, they also vary from plant to plant. This market represents the “last mile” of IT, where the combination of flexible manufacturing processes and the proliferation of automation devices, after decades of diverse technological development, defies standardization. This market provides buyers with many different services with which to accomplish the diverse tasks that are involved in MES/MOM initiatives and that are often absent from IT organizations.
Gartner defines managed IoT connectivity services as a market that enables connectivity, data collection and analysis, and additional decision services that are necessary for connected solutions. For large organizations, managed IoT connectivity services are normally delivered fully managed, including dedicated help desk and project and service management capabilities. For midsize and small organizations, they are frequently delivered as a self-service provided through an IoT connectivity management portal, including Level 2 and Level 3 back-office support. Connections can use various technologies. Connections can be cellular (2G, 3G, 4G/LTE and 5G); satellite, low-power wide-area (LPWA) networks (3GPP and non-3GPP); and managed field-area networks (FANs). Public hot spots are not part of the scope. Managed IoT connectivity services also enable businesses and IoT providers to collect, analyze and interact with data streams, thus providing businesses with the ability to monitor, manage and control (manually and through automation) assets associated with business processes. This includes connected consumer, commercial or industrial products. Additionally, managed IoT connectivity services may encompass integrated and managed IT infrastructure and systems, operational technology (OT) infrastructure and systems, software, network services (connectivity), and IT services. Managed IoT connectivity services are a solution element within the broader solution sets of digital businesses and OT systems in enterprise environments.
Managed mobility services (MMS) comprise the vendor-provided IT and business process services required to plan, procure, provision, activate, ship, manage, secure and support: Mobile devices, Related accessories, Related mobile management systems, Mobile applications. The goal of MMS is to ensure operational and commercial effectiveness for its end users. This includes security of relevant data, maximized device (and consequently user) uptime, visibility and control of the mobile estate, inventory optimization, lower total cost and higher return on investment, and improved end-user experiences.
The managed network services (MNS) market focuses on externally provided, network operations center (NOC) functionality, as well as relevant network and security life cycle services that deliver current and emerging requirements to end users. Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including: Managed LAN services (MNS for LAN) Managed WAN services (MNS for WAN) Managed security (MNS for security) functions
MSSs provide organizations with a variety of management and operational services specific to security technologies and business outcomes for security. Capabilities include security monitoring, detection and response, exposure assessment and management as well as security consulting and security technology implementation. MSSs are delivered in a variety of modes, in the providers’ cloud infrastructure, as consultative engagements or through staff augmentation and on-premises. MSS providers offer a variety of different engagement models. These include heavily customized and consultancy-led models and commoditized technology management-driven experiences.
Mobile testing services are different from traditional application testing with additional complexity, such as the testing of multiplatform, networks, multiple operating systems (OSs) as well as different devices. These services are needed to test the function, performance, compatibility and other details of a mobile application, using both manual and automated tests. While the testing this market refers to is that of applications residing on mobile handheld devices, the testing must also take into account the data being gathered or supplied to embedded devices and sensors with the Internet of Things (IoT) becoming more prominent. User experience is key in mobility by creating unique requirements for the testing process. With digital business and customer experience, applications and data are increasingly available and visible to external constituents — especially customers. Thus, quality, reliability, security, and adaptability needed for external use of systems are far beyond internal usage.
This market is focused on the full life cycle of Oracle application services, spanning project-based implementation and multiyear application management services (AMS). Evaluate service providers for their ability to deliver a comprehensive set of implementation and management services across the Oracle portfolio of products for clients worldwide. Comprehensive is defined as follows: • A distinct offering, consistent with common market service offerings as defined by the following: scope of service, delivery structure, intellectual property (IP), roles and responsibilities, service metrics and levels, terms and conditions, and pricing model. • A consolidated set of distinct offerings to address industry-specific demand or cross-industry demand, where the offering is recognized by clients or analysts as an integrated offering.
Gartner defines Oracle Cloud Application (OCA) services as only those services associated with the products under Oracle Cloud Applications, also known as SaaS. This means consultancy, migration, implementation, ongoing services, postimplementation evolution and optimization services. To qualify, each vendor project must have an “anchoring” OCA product from at least one of the following Oracle “Fusion” solutions: - Advertising and customer experience (ACX) - Industry applications (IA) - Enterprise resource planning (ERP; includes the previous EPM applications) - Human capital management (HCM) - Supply chain management (SCM)
Gartner defines the outsourced digital workplace services market as the capabilities required of a provider to deliver consulting, implementation, or support services to end users of technology who utilize end-user devices or applications to conduct business. Services offered in the outsourced digital workplace services (ODWS) market include integrated and ubiquitous digital workplace (DW) services to employees to increase their engagement, productivity and digital dexterity in support of the organization’s digital business strategy.
Gartner defines public cloud IT transformation services (PCITS) as services designed to deliver transformational outcomes via the utilization of cloud-native professional and managed services. It includes migration, modernization and the building of new transformational solutions on public hyperscale cloud infrastructure and platform services. Organizations seeking to use public clouds such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Oracle Cloud Infrastructure (OCI) and similar platforms engage with providers in this market to realize the greatest transformational benefits. PCITS transforms client applications, workloads and data to the public cloud to achieve their clients’ business outcomes. It makes primary use of cloud-native tools and manages IT operations in the public cloud. It encapsulates cloud management, optimization and modernization to continuously manage reliability, scalability, interoperability and more.
This market is focused on the full life cycle of SAP application services, spanning project-based implementation and multiyear application management services (AMS). Evaluate service providers for their ability to deliver a comprehensive set of implementation and management services across the SAP portfolio of products for clients worldwide. Comprehensive is defined as follows: • A distinct offering, consistent with common market service offerings as defined by the following: scope of service, delivery structure, intellectual property (IP), roles and responsibilities, service metrics and levels, terms and conditions, and pricing model. • A consolidated set of distinct offerings to address industry-specific demand or cross-industry demand, where the offering is recognized by clients or analysts as an integrated offering.
Gartner defines the SAP S/4HANA Application Services as: assessment, implementation and applications management services. Assessment services are discrete, project based services to assess the impact of either a new SAP S/4HANA implementation or a migration from a legacy platform(s) to SAP S/4HANA. These services include consulting and potentially Proof of Concept, and covers the analysis of all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Implementation services are discrete, project-based implementations of SAP S/4HANA applications without ongoing management responsibilities. These services include consulting, development and integration services, and covers all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Management services are ongoing services focused on SAP S/4HANA applications that are provided as part of a multiyear-based agreement and managed against defined quality metrics.
Gartner defines software asset management (SAM) managed services as services expert providers deliver to manage the software, SaaS and cloud assets of end-user organizations. They include skills, processes, technologies and governance to transform and run the SAM discipline on behalf of the client. SAM managed services employ the providers’ proprietary skills and methodologies to transform and run the SAM discipline on behalf of the client, augmenting the client’s resources. Delivered by skilled resources and leveraging the provider’s expertise, intellectual property (IP), rigor and best practices, SAM managed services address the gap in available SAM skills, enable scalability and enhance SAM maturity. At the same time, they deliver day-to-day SAM activities and oversee the full SAM life cycle. SAM managed services are delivered directly to end-user customers, on either a continuous or a scheduled basis, employing required discipline to meet software and cloud cost optimization and governance objectives.