Gartner defines desktop as a service (DaaS) as the provision of virtual desktops by public cloud or other service providers. DaaS provides desktop or application end-user experiences from virtual machines (VMs) accessed using a remote display protocol. DaaS vendors incorporate a fully managed control plane service into their offerings, which facilitates user connections and provides a management interface. DaaS can be delivered preconfigured as a service. Alternatively, it can be delivered as a platform, in which case the client is responsible for assembly, configuration and management. DaaS is charged for using subscription- or usage-based payment structures. DaaS solutions allow remote workers, offshore workers, third-party employees, contractors, home workers and office workers to access virtual desktops hosted in the cloud. DaaS solutions include technology that enables centralized management of all VMs. DaaS virtual desktops can be configured for a variety of use cases associated with contact center workers, process workers, information workers, and workers who require high-performance computing or rich graphics.
Digital employee experience (DEX) management tools measure and continuously improve the performance of and employee sentiment toward company-provided technology. Near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context surfaces actionable insights and drives self-healing automations, optimized support and employee engagement. Insights and self-healing can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information.
Enterprise video content management (EVCM) comprises products intended to manage and facilitate the delivery of one-to-any, on-demand or live video across internet protocols. It may also include associated network services - content delivery networks (CDN) or enterprise content delivery networks (ECDN) - intended to facilitate the delivery of video. EVCM serves workers and customers who need to watch - and workers who need to share - videos.
Reviews for 'IT Infrastructure and Operations Management - Others'
Managed print services (MPS) is the term for a service offered by an external provider to take primary responsibility for an enterprise’s print infrastructure. MPS programs are designed to meet certain objectives, such as driving down costs, improving business efficiency, enabling digital transformation (including reducing reliance on print), or reducing environmental impacts. The core components of MPS include: 1) Thorough requirements assessment. 2) Optimization of new and existing hardware. 3)Provision of service, parts and supplies within defined service levels. 4) Active management and reporting on devices, utilization and other key performance indicators (KPIs). 4) User training and change management to support solution adoption. In addition to core services some add-on components have become popular: a) Print server consolidation or elimination and cloud solutions. b) Digitization and automation of previously paper-reliant workflows and integration with business systems (document and content management digital platforms). c) Security capabilities for print infrastructure, along with security consultancy services. d) Sustainability and green initiatives programs and services.
Meeting solutions are real-time communication services with their associated devices that support live interactions between participants for internal and external collaboration, presentations, learning, training sessions and webinars. Meeting solutions power diverse use cases, such as one-on-one meetings, remote sales engagements, board meetings, telehealth sessions, remote banking and consulting services, to name just a few. Meeting solutions enable rich information sharing and interaction by combining audio and video, in-meeting chat, content and screen sharing, and visual collaboration and whiteboarding.
Reviews for 'Office Productivity Solutions - Others'