DEX tools help IT leaders measure and continuously improve the technology experience that companies offer to their employees — often called the digital employee experience. Near-real-time processing of data aggregated from endpoints, applications, employee sentiment, along with information on organizational context, helps surface actionable insights that drive self-healing automations and engage employees, moving them toward optimal behaviors.
Reviews for 'IT Infrastructure and Operations Management - Others'
Managed print services (MPS) is the term for a service offered by an external provider to take primary responsibility for an enterprise’s print infrastructure. MPS programs are designed to meet certain objectives, such as driving down costs, improving business efficiency, enabling digital transformation (including reducing reliance on print), or reducing environmental impacts. The core components of MPS include: 1) Thorough requirements assessment. 2) Optimization of new and existing hardware. 3)Provision of service, parts and supplies within defined service levels. 4) Active management and reporting on devices, utilization and other key performance indicators (KPIs). 4) User training and change management to support solution adoption. In addition to core services some add-on components have become popular: a) Print server consolidation or elimination and cloud solutions. b) Digitization and automation of previously paper-reliant workflows and integration with business systems (document and content management digital platforms). c) Security capabilities for print infrastructure, along with security consultancy services. d) Sustainability and green initiatives programs and services.